kavi0007
Level 1 (4 points)
iPod

Q: my ipod is not getting detected in itunes

my ipod is not getting detected in itunes

iPad Mini, iOS 8.1.2

Posted on Aug 9, 2016 12:34 AM

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kavi0007

Q: my ipod is not getting detected in itunes

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  • by sarah_s1,

    sarah_s1 sarah_s1 Aug 9, 2016 12:49 PM in response to kavi0007
    Community Specialists
    Aug 9, 2016 12:49 PM in response to kavi0007

    Hello and welcome to Apple Support Communities, kavi0007!

     

    It looks like iTunes is having some trouble recognizing your iPod. I certainly know the importance of being able to use iTunes with your iPod for backing up and syncing data, so I can understand why you would reach out for assistance when it's not working correctly. I'm happy to help you get this sorted out.

     

    We've created an awesome support article that's going to walk you through troubleshooting your issue, step by step. If you follow each step exactly as written, iTunes should be detecting your iPod in no time! Use the link below to access the article:

     

    If iTunes doesn't recognize your iPhone, iPad, or iPod.

     

    Thanks for using Apple Support Communities.

     

    Have an awesome day!

  • by turingtest2,

    turingtest2 turingtest2 Aug 9, 2016 12:54 PM in response to kavi0007
    Level 10 (84,985 points)
    iTunes
    Aug 9, 2016 12:54 PM in response to kavi0007

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2