Mcfred73
Level 1 (19 points)
iPad

Q: Mail on ipad

HI Communities

 

I have encountered some issues with the Mail app recently. I can not send email from hotmail but I can receive them. I have checked the password which is correct and that works on the web version, but not using Mail app on iPadpro. What setting should I use to make it work please?

 

Thank you for your help and support.

 

Fred

Posted on Aug 9, 2016 4:28 AM

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Mcfred73

Q: Mail on ipad

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  • Helpful answers

  • by stuckboss,

    stuckboss stuckboss Aug 9, 2016 4:41 PM in response to Mcfred73
    Community Specialists
    Aug 9, 2016 4:41 PM in response to Mcfred73

    Hey Mcfred73, 

     

    Thanks for checking out the Apple Support Communities! I understand you're having trouble sending mail from your Hotmail account on your iPad. It's convenient to be able to send mail right from the mail app and I'm happy to offer some help. 

     

    To help you get this working, I recommend to take a look over all of the steps in this article:

    Get help with Mail on your iPhone, iPad, and iPod touch

     

    This should have your email back up and running in no time!

    Cheers! 

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 9, 2016 5:05 PM in response to Mcfred73
    Level 4 (3,056 points)
    Apple TV
    Aug 9, 2016 5:05 PM in response to Mcfred73

    Have you checked the send mail settings for the account, particularly SSL and the port number? Look up the correct values on the Hotmail site and enter them. The parameters may have changed since you created the account.

  • by Doctor9fan,

    Doctor9fan Doctor9fan Aug 10, 2016 5:39 AM in response to Mcfred73
    Level 3 (617 points)
    iPhone
    Aug 10, 2016 5:39 AM in response to Mcfred73

    Has your hotmail account been upgraded to use the new sync protocol? You can check by going to webmail & if it says Outlookmail then it's been upgraded.

    You'll have to delete the account & recreate it to get the new protocol if Apple mail supports it or use the imap settings if it doesn't -

     

    Server name: imap-mail.outlook.com

    Port: 993

    Encryption method: SSL

    Server name: smtp-mail.outlook.com

    Port: 587

    Encryption method: SSL