Q: How do I backup a phone which is not turning on and not responding to ITunes?
So a few days earlier my İPhone 6 was charging at night and when I woke up I was able to look at the time on my IPhone but then a few minutes later my phone got a black screen and was not turning on. I tried to plug my phone into İTunes (to back my stuff up) but it was not able to connect. I talked with Apple Support and they told me that I should send my IPhone to repair. But the problem with this is that I am not able to back my phone up and I have photos that I do not want to lose. I talked with repair and they told me that there was a high risk of my photos getting deleted.
Please help me!
iPhone 6
Posted on Aug 10, 2016 6:30 AM
If the device will not power on, try a forced restart. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The device should reboot. Be advised this could take up to 30 seconds of holding.
Posted on Aug 10, 2016 6:35 AM