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Beth1640
Level 1 (4 points)
Mac OS X

Q: email program locks up after opening

After opening e-mail it locks up.  To exit the email I use "command Q" to close it. 

Any suggestions?  Thank you. 

Ezipp

iMac (27-inch, Late 2013), iOS 9.3.4

Posted on Aug 10, 2016 9:14 AM

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Beth1640

Q: email program locks up after opening

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  • by Eric Root,

    Eric Root Eric Root Aug 10, 2016 9:54 AM in response to Beth1640
    Level 9 (70,161 points)
    iTunes
    Aug 10, 2016 9:54 AM in response to Beth1640

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Mail crashing

    Crashes/quits unexpectedly