Wire1981

Q: iPhone 6s crackling when using bluetooth

HI. I currently have the Iphone 6s and when I connect it to my car via Bluetooth to listen to music, I get a lot of crackling coming through the speakers. Has anyone else had a similar problem?

iPhone 6s, iOS 9.3.2

Posted on Jun 24, 2016 10:27 AM

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Q: iPhone 6s crackling when using bluetooth

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  • by alex_oz,

    alex_oz alex_oz Jun 25, 2016 6:37 AM in response to Wire1981
    Community Specialists
    Jun 25, 2016 6:37 AM in response to Wire1981

    Hello there Wire1981,

     

    Thanks so much for joining us at the Apple Support Communities. I love listening to music from my iPhone in the car too, and crackling audio would definitely ruin the moment.  I have a  few things we can try to resolve the issue.

     

    First of all, have you tried connecting your iPhone to other Bluetooth devices?  Do you notice crackling in the audio there as well?  Do you have another Bluetooth device you could try testing with your car to see if the crackling persists?    

     

    Let's start off with an article that walks you through setting up your iPhone with a Bluetooth device:

     

    Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch

     

    You can try setting it up with Bluetooth headphones or speakers and test to see whether you notice the audio crackling there.  Once you've followed that article to test the audio on another Bluetooth device, we can set it up with the car again.  You may want to remove the Bluetooth Profile that's currently on there by going to:

     

    Settings > Bluetooth > and then under MY DEVICES tap on the (i) and tap on Forget This Device.  Then follow the instructions below:

     

    Get help connecting your iPhone, iPad, or iPod touch with your car stereo

     

    Best wishes and hope your day is awesome!

  • by injunjoe1,

    injunjoe1 injunjoe1 Aug 10, 2016 12:24 PM in response to alex_oz
    Level 1 (4 points)
    iPhone
    Aug 10, 2016 12:24 PM in response to alex_oz

    I have the same problem since an update...