benm1972

Q: iPhone 6 plus intermittent unresponsive screen

So a couple days ago, my iPhone 6+ began having intermittent screen responsiveness. First time, I received a phone call and couldn't answer it because the swipe wouldn't work. I turned it off and back on with no luck. I reset it and that fixed it. That was the only issue that day. I the last few days it's becoming more frequent. Today alone I've had to reset it eight times.

 

What it's doing;

  • touch screen is unresponsive to touch entirely.
  • touch screen responds after a delay
  • I tap an app icon and the app two rows up opens instead.
  • from loch screen-can't answer phone calls or notifications.

 

Sometimes it just leave it alone and come back to it and it's fine. Sometimes I leave it alone and come back with same result and I have to reset it. Sometimes I reset it once and trying to unlock with touchscreen (because touch ID doesn't work after reset) doesn't work so I reset it twice. It has worked after the second time, so far.

 

The phone is in perfect condition. Never been dropped. Was updated to 8.3 the day it was released so the issue didn't arise immediately after an update.

 

Anyone having these issues?

iPhone 6 Plus, iOS 8.3

Posted on May 5, 2015 2:34 PM

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Q: iPhone 6 plus intermittent unresponsive screen

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  • by Jamie25617,

    Jamie25617 Jamie25617 Aug 8, 2016 2:15 PM in response to Csound1
    Level 1 (17 points)
    Aug 8, 2016 2:15 PM in response to Csound1

    Csound1 wrote:

     

    Well, you're in Apples house now, so play nice. or go rant in someone else's house.

    ??????    What are you talking about?   I said they sent me a refurbished phone that they messed up so bad that they wouldn't even admit to it.  What's that got to do with being in anyone's house?

  • by Csound1,

    Csound1 Csound1 Aug 8, 2016 2:20 PM in response to Jamie25617
    Level 9 (50,327 points)
    Desktops
    Aug 8, 2016 2:20 PM in response to Jamie25617

    Quite

  • by wstoneburner,

    wstoneburner wstoneburner Aug 8, 2016 5:36 PM in response to benm1972
    Level 1 (14 points)
    iPhone
    Aug 8, 2016 5:36 PM in response to benm1972

    Do we know *for sure* that this is a hardware problem?  And if so, what the nature of it is (aside from the 'fix' is twist your phone)?  e.g. Is it caused by a loose connector, does it appear after a phone is dropped, overheated, submerged, etc?

     

    I've seem similar (though not exact) problems on older phone models when upgrading to later versions of iOS.  I keep wondering in the back of my mind if some event loop is missing certain hardware events because something else is off doing processing in a foreground thread that it shouldn't be.

     

    Anyhow -- I ran into this situation and was able to cause the problem to repeat on demand.

     

    A friend had emailed me a message that had short sentence that was telling me he was doing something tomorrow.  The sentence split between two lines, and Apple's calendaring parser identified the word 'tomorrow' at the end of the sentence and made it a clickable link to try to make an event from context.

     

    I, however, wanted to select the sentence to perform a reply.  Trying to select the word in a forward direction kept popping up the Calendar create-event dialog, to which I hit cancel.  Did this two or three times.  [Remember Apple's calendar features have always been a little wonky.]

     

    So then I tried selecting the sentence backwards, starting at the period, and dragging upward through the link to the next line.  What was weird was that it was selecting all but the first letter of the sentence.  When the cut/paste/select-all popup appeared, I started to select select all (it was in a pushed state), and then I thought better of it and continued to drag upward out of the popup to deselect it.  The moment I did, the menu went away, and the screen became non-responsive to touch and scroll events.

     

    I waited about 10 seconds to see if there was some internal event queue that needed clearing out.  Nope.  Phone seemed dead.  I tapped the power button turning off the screen and back on.  And I was right back in the same email at the same spot on the screen -- touch restored.

     

    So, I selected some sentences, forward and backwards, moving the selection pins.  No problem selecting words.

     

    Hypothesizing the selection over a generated iCal link might be causing some one-off problem, I did the same procedure.  Drag from the end of the sentence, through the link, to the start of the sentence, and again, it didn't select the first letter of the sentence.  Dragged through Select All then off it again, and REPEATABILITY -- the screen froze in the exact same way.

     

    This is where I screwed the pooch -- I should of had a camera rolling, or at least done it a third time in front of a camera. Because my next thought was to reboot the phone (back to the Apple logo) and try first thing, absolutely fresh.  However, this time the selection worked.

     

    Since this point, I've found that my iPhone 6 Plus tends to exhibit the problem more often after a number of cut'n'paste occurrences, but haven't been able to nail down something as repeatable.

     

    Hopefully this can help someone here create a use case for proof for Apple.

  • by Jorge 1,

    Jorge 1 Jorge 1 Aug 8, 2016 8:23 PM in response to benm1972
    Level 1 (4 points)
    Aug 8, 2016 8:23 PM in response to benm1972

    I have had all the same problems with my iPhone 6+ for many months now.  It started as an infrequent problem toward the tail end of my warranty.  I made the mistake of not taking it in then.  It was around the year-end holidays and the lines at the Apple Stores were monstrous.  Of course, it wasn't until after my warranty expired that the problem got much worse.  After reading about this issue from many others on other sites, I took my phone in to the Apple Store.  They said it was a software problem and that they would reset my phone to factory specs.  I was to give it a full week before restoring my data to the phone to see if the problem returned.  I left the store and the problem returned within an hour.  I made a second appointment at the Apple Store.  They opened my phone and told me that the connection between my screen and my phone was fine (I had asked them to check, based on what I had read online).  The problem, I was told, was with my circuit board.  They said the only thing to do is replace the phone.  There is no repair they can make.  Unfortunately I had purchased my phone through AT&T which only offered a 1-year warranty.  Apple said since my phone was out of warranty, all they could do was offer me a refurbished phone for $438.00. The manager told me that although Apple is aware of the problem, there are apparently not enough people experiencing the problem for them to do anything about it.  Of course, I disagree.  So, I'm paying nearly $1000 for this phone, and the fix Apple offers is for me to pay another $438 for a refurbished phone (while still making payments on my original phone), so that I can possibly (probably?) experience the same issues with the refurbished phone?  I take extremely great care of my phones.  The problems I'm experiencing are not because I dropped the phone or immersed it in water.  My phone's problems are a result of a design flaw.  I can't believe Apple is not willing to do anything to fix a Known Design Flaw, which is to say, Apple's error.  I've been a loyal iPhone user for many years now.  That doesn't seem to count.  This level of bad customer service just doesn't seem to be what Apple was built on.  Then again, everything changes.  Gotta say, not so loyal anymore.

  • by gregquinn,

    gregquinn gregquinn Aug 8, 2016 8:36 PM in response to Jorge 1
    Level 1 (8 points)
    Aug 8, 2016 8:36 PM in response to Jorge 1

    yes, the refurb will die unfortunately ('ve been through two of them, others through more). For me one of the most disturbing factors is that refurbs are being reissued with no fix for this issue. The only real solution appears to be to upgrade to a 6S Plus at your own expense. For a company that has historically prided itself on customer service (and from that loyalty) it's disappointing. Apple appears to have lost the story.

  • by don_jones,

    don_jones don_jones Aug 8, 2016 8:45 PM in response to Jorge 1
    Level 1 (8 points)
    Aug 8, 2016 8:45 PM in response to Jorge 1

    Wait, there is still hope yet. I'm assuming that you used a major credit card to purchase the iPhone. Some major credit card companies add an extra year warranty on purchases. It's worth checking it out.

  • by pateldasnadas,

    pateldasnadas pateldasnadas Aug 8, 2016 8:53 PM in response to benm1972
    Level 1 (8 points)
    iPhone
    Aug 8, 2016 8:53 PM in response to benm1972

    Yes having a same issue. They replace me the new device but having same issue. Went apple store 5 times and waste of time. They are not carying people since we are paying much amt of it.

     

    Thanks

    Patel

  • by don_jones,

    don_jones don_jones Aug 8, 2016 8:53 PM in response to Meg St._Clair
    Level 1 (8 points)
    Aug 8, 2016 8:53 PM in response to Meg St._Clair

    Just because parts are made under specific license to Apple does not mean they're not available on the market.

  • by Jorge 1,

    Jorge 1 Jorge 1 Aug 8, 2016 9:19 PM in response to benm1972
    Level 1 (4 points)
    Aug 8, 2016 9:19 PM in response to benm1972

    Thanks for your reply walmark.  Your information was very useful.

  • by Csound1,

    Csound1 Csound1 Aug 9, 2016 4:46 AM in response to don_jones
    Level 9 (50,327 points)
    Desktops
    Aug 9, 2016 4:46 AM in response to don_jones

    Or something that looks like them

  • by kondalonline,

    kondalonline kondalonline Aug 9, 2016 10:45 AM in response to alexpwnsn00b2
    Level 1 (8 points)
    iPad
    Aug 9, 2016 10:45 AM in response to alexpwnsn00b2

    Hey Guys

     

    My iPhone 5S has the same issue. Touch screen doesn't work some times. If I lock it and unlock, it works and after sometime it doesn't ( simply doesn't respond at all). On few days, it works fine with out any issues. 

    I did reset & restore and all other things we could do.

     

    My colleague's Iphone 6 plus has the same issue.

    This looks like widespread, I expect apple to fix this.

  • by kondalonline,

    kondalonline kondalonline Aug 9, 2016 10:59 AM in response to Jorge 1
    Level 1 (8 points)
    iPad
    Aug 9, 2016 10:59 AM in response to Jorge 1

    I have the same issue with my iphone. I have been using iphones for over 5 years now.  I can certainly say, this is a flaw.

    My friend has Iphone 6plus. He is facing the same issue.

  • by Knockadoon,

    Knockadoon Knockadoon Aug 10, 2016 12:14 PM in response to benm1972
    Level 1 (19 points)
    iPhone
    Aug 10, 2016 12:14 PM in response to benm1972

    I'm in the exact same place... my phone was still in warranty and I sent it back.  The replacement lasted all of one week.  Sent it back - and got a new one today.  That's completely unresponsive after about an hour of use - so I'm still in the same place - an iphone that's as useful as a brick! 

     

    It's a 6plus 64gb - and at this stage I've been 8 weeks without a functioning work phone.  I'm on to apple support now to see the next steps

  • by Jamie25617,

    Jamie25617 Jamie25617 Aug 10, 2016 2:01 PM in response to Knockadoon
    Level 1 (17 points)
    Aug 10, 2016 2:01 PM in response to Knockadoon

    Knockadoon wrote:

     

    I'm in the exact same place... my phone was still in warranty and I sent it back.  The replacement lasted all of one week.  Sent it back - and got a new one today.  That's completely unresponsive after about an hour of use - so I'm still in the same place - an iphone that's as useful as a brick!

     

    It's a 6plus 64gb - and at this stage I've been 8 weeks without a functioning work phone.  I'm on to apple support now to see the next steps

    Make sure to look it over really good before sending it back.  My replacement was unresponsive out of the box and they refused service because they had stripped a screw.  Sent it back the following day after receiving it

  • by Knockadoon,

    Knockadoon Knockadoon Aug 10, 2016 2:08 PM in response to Jamie25617
    Level 1 (19 points)
    iPhone
    Aug 10, 2016 2:08 PM in response to Jamie25617

    Thanks for the heads up!

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