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Helpful answers
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Aug 10, 2016 8:58 AM in response to exairianby javaliga,This article may help:
See the section "Set up your device as a new device" and then "Restore your device"
If the issue persists, you might want to contact Apple Support.
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Aug 10, 2016 2:09 PM in response to javaligaby exairian,Just finished trying this and it did not work. Still having the same issue. Thank you for the information though.