HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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Helpful answers
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Aug 10, 2016 8:45 PM in response to mchammaby roaminggnome,No idea.
Since you give almost no information about your issue, it is hard to guess.
What happens when you try?
Error message?What does it say?
New iPhone?
Previously used iPhone?
Any info on your issue?