HT206770: About the OS X El Capitan v10.11.6 Update

Learn about About the OS X El Capitan v10.11.6 Update
dmooreny

Q: El Capitan 10.11.6 update fails about one-third of the way through download.

I have tried terminating Norton security and its firewall without an change in the download.

Not much more I know to add.  I have tried rebooting, as I indicate, terminating Norton Security and Firewall.  Nothing.

Any suggestions?  Thanks.

 

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MacBook Pro, Mac OS X (10.7.2), null

Posted on Aug 12, 2016 12:31 PM

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Q: El Capitan 10.11.6 update fails about one-third of the way through download.

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 11, 2016 6:41 AM in response to dmooreny
    Level 5 (7,607 points)
    Mac OS X
    Aug 11, 2016 6:41 AM in response to dmooreny

    you need to remove norton entirely, even terminated it is destabilizing your OS.

    https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us

    and whoever recommended norton to you should have spent 10 minutes on this forum to see what a intergalactic cluster #### that application is on the mac. Get your money back. Mac AV is worthless and problematic and has never encountered an actual mac infection so it has no track record for prevention but there are no shortage of posts where some commercial AV has HOSED a mac because of how poorly it's developed vs it's PC counterpart.

     

    Unless you are using your mac in a public place on an open connection the firewall is not necessary.

    further reading

    http://www.thesafemac.com/do-i-need-a-firewall/

     

    once you have done both those things you will need to delete your app store cache and start the DL over again

    shut down

    disconnect all external devices

    boot into safe mode

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    open terminal and type

    open $TMPDIR../C/

    then delete the folder com.apple.appstore when it appears

    open app store

    download the OS.

  • by dmooreny,

    dmooreny dmooreny Aug 11, 2016 11:49 AM in response to JimmyCMPIT
    Level 1 (4 points)
    Mac OS X
    Aug 11, 2016 11:49 AM in response to JimmyCMPIT

    Thanks, but I must be missing a step. 

    • I am confident I am in Safe Mode due to the slow boot.  My Macbook Pro lost its opening sound, but I think my timing was right: pressing Shift when the screen lights but before the Apple logo appears, then release.,
    • Then in Terminal after typing in $TMPDIR../C/ the response I receive is simply that this is a directory.  I do not see directory contents.  I suspect this is where I am missing an instruction.

     

    Don