Q: Macbook pro late 2012 video display
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Aug 11, 2016 6:47 AMby JimmyCMPIT,the 13" Macbook Pro has an integrated Intel HD4000 display driver.
the 15" Macbook Pro has a dedicated Nvidia GT 650M 512MB (or 1GB) Graphics Processing Unit
the repair/replace of the hardware offer Apple provides does not apply to your system because it does not exist on your system.
So specifically what is happening and have you taken any steps to try and rectify it yourself?
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Aug 11, 2016 6:53 AMby macjack,Hi , it's unfortunate that is isn't covered. What do see on the display that leads you to believe it is the video card and have you run Apple Hardware Test? Using Apple Hardware Test - Apple Support
AHT is not conclusive in finding problems. The proprietary software they use at Apple Stores to diagnose hardware problems is much more thorough. But if AHT does identify a problem it is usually accurate. You could also bring your Mac into any Apple Store for a free evaluation.
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Aug 11, 2016 6:55 AMby karthikeyanfromcary,I talked to Apple support yesterday and they have set up an appointment for me with Apple store this Friday. I was more worried about my macbook pro has the same issue reported for 15" macbook pro, though the 13 inch is not covered under the repair/replace program
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Aug 11, 2016 6:59 AMby karthikeyanfromcary,I see vertical and horizontal lines of different colors on the top of the screen. When i googled, i see the same video display problems for others during that time frame of repair/replace program. I have not run the Apple Hardware test, i can do that today and see what it reports.
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by Grant Bennet-Alder,Aug 11, 2016 7:09 AM
Grant Bennet-Alder
Aug 11, 2016 7:09 AM
in response to karthikeyanfromcary
Level 9
(60,931 points)
Desktopsvertical and horizontal lines of different colors on the top of the screen
That is likely to be A graphics hardware problem. But it is not THE problem covered in the recall program you cited.
The recall program you cited is for a cooperation problem between built-in Graphics and Discrete graphics. Your MacBook has only built-in graphics, so it cannot have the same issue covered in the recall.
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by karthikeyanfromcary,Aug 11, 2016 8:11 AM
karthikeyanfromcary
Aug 11, 2016 8:11 AM
in response to Grant Bennet-Alder
Level 1
(4 points)
DesktopsThanks for the explanation, i don't have much insight about the recall, but the recall and the problem i have looked similar and the manufacturing date was in that range as well. So i wanted to know more about this issue and how it can be resolved.
