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All replies
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Helpful answers
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Aug 11, 2016 8:41 AM in response to Valo_Soulby rkaufmann87,
Your version of Flash may be out of date, navigate to www.adobe.com and install the most up-to-date version. If that does not help then reset Safari per the directions in https://www.macissues.com/2015/06/22/how-to-fully-reset-safari-on-your-mac/If that does not help then please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.
If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.
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Aug 11, 2016 8:44 AM in response to rkaufmann87by Valo_Soul,Thanks for your response. I have already completely uninstalled Flash and then installed the newest version. It didn't change anything.
I'm also wary to immediately do a complete reset of Safari, with all of my saved passwords, etc, for work.
It's happening on my Macbook Pro & my iMac... is there any way my Safari settings would be completely carried across both systems, causing this error?
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Aug 11, 2016 8:50 AM in response to Valo_Soulby rkaufmann87,Please re-read my post regarding EtreCheck if you don't want to reset Safari. The issue is specific to your system(s), YouTube works perfectly on my systems (iMac, MM, MB Air), all have up-to-date versions of Flash and I don't use Chrome, only Safari.
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Aug 11, 2016 8:56 AM in response to rkaufmann87by Valo_Soul,EtreCheck version: 2.9.13 (267)
Report generated 2016-08-11 12:54:12
Download EtreCheck from https://etrecheck.com
Runtime 1:49
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
iMac (Retina 4K, 21.5-inch, Late 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac16,2
1 3.1 GHz Intel Core i5 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Intel Iris Pro Graphics 6200
iMac 4096 x 2304
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 2 days
APPLE HDD HTS541010A9E662 disk1 : (1 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 1.02 TB (848.38 GB free)
Core Storage: disk0s2 23.55 GB Online
Core Storage: disk1s2 999.35 GB Online
APPLE SSD AP0032H disk0 : (24 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 315 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 1.02 TB (848.38 GB free)
Core Storage: disk0s2 23.55 GB Online
Core Storage: disk1s2 999.35 GB Online
Seagate Backup+ Desk 5 TB
SD Fat 5TB (disk5s1) /Volumes/SD Fat 5TB : 5.00 TB (2.96 TB free)
Kingston USB3.0 Media Reader
Seagate BUP Slim BK 2 TB
SD Slim 2TB (disk4s1) /Volumes/SD Slim 2TB : 2.00 TB (846.31 GB free)
Western Digital My Passport 07B8 2 TB
EFI (disk3s1) <not mounted> : 210 MB
Passport (disk3s2) /Volumes/Passport : 2.00 TB (1.09 TB free)
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 23
Mac App Store and identified developers
[not loaded] 7 Apple tasks
[loaded] 139 Apple tasks
[running] 81 Apple tasks
[killed] 11 Apple tasks
11 processes killed due to insufficient RAM
[not loaded] 47 Apple tasks
[loaded] 148 Apple tasks
[running] 84 Apple tasks
[killed] 11 Apple tasks
11 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-03) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-03-10) [Support]
[loaded] com.adobe.SwitchBoard.plist (2016-03-07) [Support]
[loaded] com.adobe.agsservice.plist (2016-04-03) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-11) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-05-03) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-03-10) [Support]
[loaded] com.bittorrent.uTorrent.plist (2016-03-07) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-07-12) [Support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-08-09) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
[running] ch.demodit.ClassicWeatherMac.48672
[loaded] ch.demodit.ClassicWeatherMacHelperApp
[running] com.adobe.Photoshop.47072
[running] com.getdropbox.dropbox.50592
[running] com.google.Chrome.53472
[running] com.macpaw.CleanMyMac3.Menu.72672
[running] jp.co.Canon.bj.scan.network.scannerselector2.72352
[running] jp.co.canon.cijscannerregister.78752
[loaded] 389 Apple tasks
[running] 214 Apple tasks
[killed] 20 Apple tasks
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-11) [Support]
QuickTime Plugin: 7.7.3 (2016-07-21)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-11) [Support]
Google Earth Web Plug-in: 7.1 (2016-04-10) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-29) Check version
Default Browser: 601 - SDK 10.11 (2016-07-21)
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-21)
Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-04-24)
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-28) [Support]
Java (2016-07-29) [Support]
Paragon NTFS for Mac ® OS X (2016-04-10) [Support]
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 1.02 TB Disk used: 173.61 GB
Destinations:
Passport [Local]
Total size: 2.00 TB
Total number of backups: 21
Oldest backup: 2016-03-10, 7:10 PM
Last backup: 2016-04-17, 1:25 AM
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 173.61 GB X 3)
81% Adobe Photoshop CS6
27% Mail
21% com.apple.WebKit.WebContent(3)
8% WindowServer
6% kernel_task
1.14 GB kernel_task
541 MB com.apple.WebKit.WebContent(3)
442 MB Google Chrome Helper(5)
426 MB iMovie
319 MB Adobe Photoshop CS6
Virtual Memory Information: ⓘ
198 MB Free RAM
7.80 GB Used RAM (1.16 GB Cached)
1017 MB Swap Used
Aug 9, 2016, 12:14:36 PM ~/Library/Logs/DiagnosticReports/iMovie_2016-08-09-121436_[redacted].crash
com.apple.iMovieApp - /Applications/iMovie.app/Contents/MacOS/iMovie
Aug 9, 2016, 10:01:19 AM Self test - passed
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Aug 11, 2016 9:01 AM in response to Valo_Soulby dialabrain,Not to butt in however, aside from the fact you are running too many apps at once and you have some "junk" installed you shouldn't, I just want to mention YouTube has just about switched everything over to HTML5 and wouldn't require flash at all. Carry on.
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Aug 11, 2016 9:13 AM in response to Valo_Soulby rkaufmann87,Thanks for the report. It uncovers some troubling information. First is you have CleanMyMac installed, CMM is considered malware and should be uninstalled per the developers instructions. Antivirus, cleaning and ALL other third party maintenance utilities are not only unnecessary they are potentially dangerous to OS X. If OS X is kept up-to-date that is normally all that is necessary.
Next, I see you have a Torrent app installed. I am not pointing the finger at you (or any Torrent user for that matter), however if you use a Torrent to download apps or other software you did not pay for this is also potentially very dangerous as many have malware attached. Not viruses (none exist for OS X), however there is a small amount of malware out there, using a little common sense they can easily be avoided, such as downloading from an unknown or untrusted site.
Finally, your system is starved for RAM, the ONLY solution to this on a current 21.5" iMac is to reduce the amount of running apps. If your habit is to have many tabs open in your browswer that can be a major use of available RAM. Unfortunately current 21.5" iMacs cannot have the RAM upgraded as the RAM is soldered to the main logic board and taking apart a iMac is MAJOR surgery.
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Aug 11, 2016 9:28 AM in response to rkaufmann87by Valo_Soul,Thanks for your insight.
I still don't see how RAM or a Torrent app could cause videos to not play in Safari, but play perfectly fine in Chrome. I just tested this on my girlfriends Macbook Pro and the same issue exists there.
I've now uninstalled CMM and the issue persists.
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Aug 11, 2016 9:37 AM in response to Valo_Soulby Valo_Soul,*update
I have also now done everything listed in the Safari reset procedure. No change...
It's worth noting that about half or more of the videos on YouTube exhibit this problem, although not every single video, in Safari.. and the commercials the play before some videos always play perfectly (isn't that funny).
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Aug 11, 2016 9:40 AM in response to Valo_Soulby dialabrain,It's very unusual two different computers would have the same exact problem. Try rebooting the router.
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Aug 11, 2016 9:42 AM in response to dialabrainby Valo_Soul,I've tried that to no avail. It's actually a brand new router as well. We just moved here and this same issue was occurring at the last house, on different internet.
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Aug 11, 2016 9:43 AM in response to Valo_Soulby rkaufmann87,Run another EtreCheck report and scan it to see if any portion (ANY!!) of CMM is left. If it is, then remove it and empty your TRASH. The restart the computer in Safe Mode which will clear some caches. Then restart normally and retest and also re-download the most up-to-date version of Flash.
If your problem persists and you do download apps or other software you did not pay for, it is possible you have infected your system somehow.
Insufficient RAM can cause issues like you are experiencing, so please don't rule that out.
If all else fails, you will need to do an erase and install of OS X and manually re-install all apps and data files.
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Aug 11, 2016 9:49 AM in response to rkaufmann87by Valo_Soul,Thanks again,
I understand that RAM could cause an issue like this, but why would it work perfectly in Chrome, but not Safari, when all other factors are unchanged. I have the same apps open, the same everything.
Also, it's happening on three completely different computers.
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Aug 11, 2016 9:59 AM in response to Valo_Soulby rkaufmann87,Then it may be specific to your network installation. I would reset the modem and the router (I know its new) and also verify they have up-to-date firmware. The router may be new but the firmware installed may not be. Once you have verified and if necessary updated the firmware then restart each computer and retest. I would recommend restarting in Safe Mode and then restart normally before testing.
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Aug 11, 2016 10:14 AM in response to rkaufmann87by Valo_Soul,No luck. I even tried creating a personal hotspot on my iPhone, and connecting through that. Same issue.
