HT207026: About the security content of iOS 9.3.4

Learn about About the security content of iOS 9.3.4
colt3303
Level 1 (5 points)
Mac OS X

Q: iPad is not connecting to WiFi after the iOS 9.3.4 update - Any Suggestions?

I wrote a huge paragraph and it all deleted, so here is a quick version.

 

iPad Air2 not connecting to WiFi after the iOS 9.3.4 update - Any Suggestions?

 

The three WiFis at work are operational. All iPhones are working after the update, but not the iPads.

I already tried turning off/on Airplane Mode and resetting the Network Settings.

iPad Air, iOS 9.3.4, iPad Air2

Posted on Aug 11, 2016 11:56 AM

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colt3303

Q: iPad is not connecting to WiFi after the iOS 9.3.4 update - Any Suggestions?

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  • Helpful answers

  • by chris_g1,

    chris_g1 chris_g1 Aug 12, 2016 9:38 AM in response to colt3303
    Community Specialists
    Aug 12, 2016 9:38 AM in response to colt3303

    Hi, colt3303,

    It appears that you have two iPads that aren't connecting to Wi-Fi after the latest update. Since you need Wi-Fi on a device to access a lot of things, I'll be glad to help.

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network -- Even though you've tried most of the troubleshooting steps in this article, scroll down to the heading "Get more help" and try some of the suggestions there.

    How to back up your iPhone, iPad, and iPod touch -- If those additional steps haven't helped, please back up both iPads to keep the personal data on them safe.

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings -- Select one of the iPad's and follow this article in order to erase your iPad's iOS and reinstall a fresh copy. This cannot be done through the settings menu as that only removes personal information. When the iPad starts back up, select "set up as new iPad", then see if it will connect to your Wi-Fi network(s). If it does, continue to the next step. Try this with each iPad.

    Restore your iPhone, iPad, or iPod touch from a backup -- Use this article to replace the personal data that was erased in the prior step.

     

    Hope this helps and thanks for using Apple Support Communities.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 13, 2016 4:28 AM in response to colt3303
    Level 4 (2,972 points)
    Apple TV
    Aug 13, 2016 4:28 AM in response to colt3303

    Can the iPad see the network? What happens when you attempt to login?

     

    If the message you get is "cannot connect", is it possible that your networks have implemented access control based on device MAC addresses, and the iPad is not registered? Since you have multiple networks, one of them may have less stringent security, and you should be able to use it.

  • by mmb1982,

    mmb1982 mmb1982 Aug 14, 2016 8:59 PM in response to chris_g1
    Level 1 (4 points)
    iPad
    Aug 14, 2016 8:59 PM in response to chris_g1

    IM having the same issue with 2 mini iPads. I've done all of the above and nothing. It won't even let me erase content. It gets stuck. I even tried plugging into iTunes and restoring. It won't. It goes through the whole process but won't erse the iPad And won't connect to the wifi. I have other devices in my network so it's definitely the iPads. They were both updated and now they are both having this issue. What else can we try???