Am11n.b

Q: Apple Watch not connecting to iPhone 6

After updating my iPhone 6 to IOS 9.3.3 all my saved bluetooth devices were gone including my Apple Watch. Now it doesn't show up under 'other devices' so I can't connect it. I've already turned my bluetooth on and off and reset my iPhone but nothing has worked. Any suggestions? Thanks.

Apple Watch

Posted on Aug 11, 2016 11:49 AM

Close

Q: Apple Watch not connecting to iPhone 6

  • All replies
  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 11, 2016 11:54 AM in response to Am11n.b
    Level 7 (30,834 points)
    Apple Watch
    Aug 11, 2016 11:54 AM in response to Am11n.b

    Hi

     

    Your watch is not supposed to be listed under "Other Devices" on your iPhone (Settings > Bluetooth), although it should be listed under "My Devices".

     

    To check the status of your watch's connection to your iPhone, go to the Settings Glance on your watch:

     

    • When viewing the time on your watch face, swipe up from the bottom edge of the screen, then swipe left / right until you find the Settings Glance. This will state either Connected or Disconnected:
      • Connected and a green phone symbol at the upper-right corner shows that watch is connected to your iPhone via Bluetooth.
      • Connected and a green cloud symbol shows that your watch is disconnected from your iPhone via Bluetooth, but has instead connected (as a fallback) to a known Wi-Fi network.
      • Disconnected shows that your watch is disconnected from your iPhone and also is not connected to a Wi-Fi network. The symbol at the upper-right corner will be a red phone with a line through it. The same symbol will also be show at the top of the watch face.
    • Swipe down again to return to the watch face.
  • by Jonathan UK,Solvedanswer

    Jonathan UK Jonathan UK Aug 11, 2016 1:00 PM in response to Am11n.b
    Level 7 (30,834 points)
    Apple Watch
    Aug 11, 2016 1:00 PM in response to Am11n.b

    Disconnections can be normal, when the watch loses the Bluetooth connection with the paired iPhone (such as when updating iOS) and no known W-Fi network is available.

     

    The devices should reconnect automatically a short while after becoming available and/or being brought close together again. If they do not, keep your iPhone and watch close by each other and follow these steps until they do:

     

    • Check that both Bluetooth and Wi-Fi are enabled on your iPhone:
      • It may help to toggle Bluetooth off and on again on your iPhone (Settings > Bluetooth).
      • For the best performance from your watch during general daily wear, keep both Bluetooth and Wi-Fi permanently enabled on your iPhone.
    • Check that Airplane Mode is not enabled on your watch:
      • When viewing the time on your watch, swipe up on the watch face > swipe left / right to the Settings Glance.
      • If your watch is not connected and Airplane Mode is turned on, tap the button to turn it off.
      • It may otherwise help to toggle Airplane Mode on and off again.
    • Restart both devices, turning both off together, then restarting your iPhone first.

     

    If they  still do not reconnect, next try unpairing and re-pairing your watch (choose to Restore from Backup if offered the option):

     

  • by Am11n.b,

    Am11n.b Am11n.b Aug 11, 2016 1:00 PM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Aug 11, 2016 1:00 PM in response to Jonathan UK

    Hi,

    Just unpaired my watch and paired again and it's working fine now thanks!

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 11, 2016 1:05 PM in response to Am11n.b
    Level 7 (30,834 points)
    Apple Watch
    Aug 11, 2016 1:05 PM in response to Am11n.b

    Great - you're most welcome!