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mikefrommoosic
Level 1 (9 points)
Apple Watch

Q: ipod is disabled connect to itunes


how do I get my device enabled?

Posted on Aug 11, 2016 2:07 PM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (34,083 points)
Apple Watch
A:

Hi

 

Follow the instructions here:

 

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Posted on Aug 11, 2016 2:08 PM

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mikefrommoosic

Q: ipod is disabled connect to itunes

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  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Aug 11, 2016 2:08 PM in response to mikefrommoosic
    Level 7 (34,083 points)
    Apple Watch
    Aug 11, 2016 2:08 PM in response to mikefrommoosic

    Hi

     

    Follow the instructions here:

     

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

  • by TechHelp101,

    TechHelp101 TechHelp101 Aug 11, 2016 2:10 PM in response to mikefrommoosic
    Level 1 (27 points)
    Mac OS X
    Aug 11, 2016 2:10 PM in response to mikefrommoosic

    Plug your iPod into any computer that has iTunes installed. If this is a Mac computer it will have iTunes pre-installed but if it is a Windows computer you will need to install iTunes. After you plug it in follow the steps to fixing your device. You could also try to enter your device into DFU mode and then plugging it into the computer. DFU mode would be the last option.

  • by lllaass,

    lllaass lllaass Aug 11, 2016 3:27 PM in response to TechHelp101
    Level 10 (188,828 points)
    Desktops
    Aug 11, 2016 3:27 PM in response to TechHelp101

    TechHelp101 your instructions are not clear and repeat what the other replier already stated.

    For example you said "After you plug it in follow the steps to fixing your device". However, if the iPod is disable one has to place the iPod in either Recovery mode or DFU mode for iTunes to see the device. Also, you mention DFU mode but you do not provide any information of how to place the device in DFU mode. DFU mode is different that Recovery mode.

    TechHelp101 wrote:

     

    Plug your iPod into any computer that has iTunes installed. If this is a Mac computer it will have iTunes pre-installed but if it is a Windows computer you will need to install iTunes. After you plug it in follow the steps to fixing your device. You could also try to enter your device into DFU mode and then plugging it into the computer. DFU mode would be the last option.