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Aug 11, 2016 5:33 PM in response to Jasoncarversby tim_135,Hello Jasoncarvers,
Thank you for using Apple Support Communities.
I understand from your post that you are not able to sign into the iTunes Store from iTunes on your Windows PC running Windows 10. I see that the error you are receiving says, "Verification Failed - There was an error connecting to the Apple ID server." I know how important it is for you to be able to sign into iTunes so you can make purchases.In a situation like this, I recommend testing the issue in a new user account on your Windows PC. To create a new user account follow the steps in this article:
Create a local user account in Windows 10
Once you have the new user account created try signing into iTunes while signed into the new user account. If you are successful, that may indicate an issue with your first user account.
Reply back if the issue persists when signed into a new user account.
Best Regards -
Aug 16, 2016 3:50 PM in response to tim_135by Jasoncarvers,Hi Tim, thanks for your response on this. I have indeed tried this numerous times today, but due to errors with Windows 10, the settings option that I go to where I can add a new user account constantly freezes and fails due to an error with a message constantly saying "sorry, something went wrong" - no other detail than that, repeatedly.
I will endeavour to keep trying/wait for updates. It is incredibly unfortunate how vast the disconnect is with Windows 10 and iTunes and am hoping that this will be picked up by all quarters and be remedied in future updates sooner rather than later so I can use iTunes and purchase and enjoy the desired items which I am sure Apple would like for all their consumers to do.
Thanks again for your response.
