Nadolg
Level 1 (0 points)

Q: Apple Tech support online chat

I was asking several questions the other day with an apple specialist on chat support about the differences among mac computers and after a while, it seemed, that the person I was asking questions to suddenly cut me off and disconnected me from the server. I've heard that they do this on purpose and get away with it. A customer service representative's job is to answer those questions, no matter how boring they could be and assist less tech savy customers by giving them adequate information. I wonder if apple is aware about what their employees are doing.

Posted on Oct 25, 2012 8:48 AM

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Nadolg

Q: Apple Tech support online chat

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  • by varjak paw,

    varjak paw varjak paw Oct 25, 2012 9:56 AM in response to Nadolg
    Level 10 (169,871 points)
    Oct 25, 2012 9:56 AM in response to Nadolg

    So what is it you would like us, your fellow users and the only people who will reply in these forums, to help you with? We have no way of knowing whether what happened was an accident or deliberate. There may well be a time limit set for a given user, not beyond possibility give the thousands of people who contact the Apple Store every day and have to be helped. Or it could have been a technical glitch. We just can't know. Its also possible, since you mention "tech support", that you were trying to get technical help from an Apple Store sales represenative, Apple tech support not having any "chat".

     

    If you looking for presales support, contact them again by chat, call them, or visit an Apple Store and talk to someone in person. If you want technical support on a product you already own, you will have to call the Apple Support phone line. They don't provide support any other way.

     

    Regards.

     

    Message was edited by: varjak paw

  • by Krashuman,

    Krashuman Krashuman Aug 18, 2014 4:32 AM in response to varjak paw
    Level 1 (0 points)
    Aug 18, 2014 4:32 AM in response to varjak paw

    Any idea how I can back up important data I have in my "mailboxes" (I use them like folders)

    I have a 2TB My Passport for Mac hooked up which doesn't appear to work.

    Good answer above BTW...

  • by Skydiver119,

    Skydiver119 Skydiver119 Aug 18, 2014 5:37 AM in response to Krashuman
    Level 7 (27,948 points)
    iPad
    Aug 18, 2014 5:37 AM in response to Krashuman

    You should really start a new thread not resurrect a 2 year old zombie thread.

     

    Putting your post in an old thread makes it very difficult for people to follow and give you answers. Making a new thread with a nice clear title in the proper area can help you get answers quicker.

  • by Krashuman,

    Krashuman Krashuman Aug 18, 2014 7:16 AM in response to Skydiver119
    Level 1 (0 points)
    Aug 18, 2014 7:16 AM in response to Skydiver119

    I'm a first time user at trying to get some help through chat...

    Guess I'll try "The Genius Bar"

    Thanks again!

  • by babowa,

    babowa babowa Aug 18, 2014 7:53 AM in response to Krashuman
    Level 7 (31,868 points)
    iPad
    Aug 18, 2014 7:53 AM in response to Krashuman

    This here isn't really considered a "chat" - it's an online technical forum for users by users. You post your new question in the appropriate forum and someone reading it who is familiar with that type of problem will post an answer.

  • by dago06,

    dago06 dago06 Sep 17, 2014 4:19 PM in response to Nadolg
    Level 1 (0 points)
    Sep 17, 2014 4:19 PM in response to Nadolg

    hello you are here?

  • by deggie,

    deggie deggie Sep 17, 2014 7:28 PM in response to dago06
    Level 9 (54,409 points)
    Sep 17, 2014 7:28 PM in response to dago06

    Do you think they have been hanging around here for 2 years?

  • by Alexchm26,

    Alexchm26 Alexchm26 Aug 11, 2016 6:53 PM in response to babowa
    Level 1 (8 points)
    Video
    Aug 11, 2016 6:53 PM in response to babowa

    Hi I really need you right now, I have a record of a Judge Because I need to make my final University exam, But I don't know what happened, just disappeared of my Phone, can you help me??

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Aug 11, 2016 7:15 PM in response to Alexchm26
    Level 5 (7,448 points)
    Notebooks
    Aug 11, 2016 7:15 PM in response to Alexchm26

    You have tacked onto a VERY OLD thread = not recommended

     

    Start your own New Discussion

    Top right of any ASC page = POST > Discussion

     

    We need much more information to give you specific help. Tell us step-by-step, in detail what your actions are.

     

    Tell us a Story

    - with a beginning, a middle and end. We need to understand everything that you know and have experienced.

    If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?

     

    Quoted from  Apple's "How to write a good question"

       To help other members answer your question, give as many details as you can.

    • Include your product (device) name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
    • Provide the version numbers of your operating system and relevant applications, for example "OS X 10.4.11" or "Safari 4.1.3".
    • Describe the problem, and include any details about what seems to cause it.
    • List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

     

    For a detailed "coaching", please see the User Tips Help us to help you on these forums and Writing an effective Apple Support Communities question

     

    "Keep It Short and Simple" - Take your time... but be thorough - ÇÇÇ