The report I posted was not run with the external optical drive connected.
I did have to other iskysoft applications on the computer that I have used for months with no problems, the one I sited in the above message was downloaded and used just within the last week, and so I had only removed it. I have since removed the other iSkysoft applications.
I ran a new report after removing the applications, and WITH the optical drive connected, and this is the report,
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-10 14:00:25
Download EtreCheck from https://etrecheck.com
Runtime 1:47
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
iTunes does not recognize external optical drive so not able to burn a CD
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 39
Video Information: ⓘ
Intel HD Graphics 6000
Color LCD 1440 x 900
System Software: ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.78 GB (34.66 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 157 Apple tasks
[running] 74 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 158 Apple tasks
[running] 89 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-12-20) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-11) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-12-20) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
TimehopSync Application (/Applications/TimehopSync.app)
Other Apps: ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper
[running] com.etresoft.EtreCheck.111712
[running] com.getdropbox.dropbox.64352
[running] com.google.Chrome.8672
[running] com.timehop.TimehopSync.56992
[loaded] 391 Apple tasks
[running] 183 Apple tasks
Internet Plug-ins: ⓘ
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-08-01)
NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-26) [Support]
AdobePDFViewerNPAPI: 11.0.10 - SDK 10.6 (2014-12-02) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]
Silverlight: 5.1.41105.0 - SDK 10.6 (2016-01-02) [Support]
QuickTime Plugin: 7.7.3 (2016-08-01)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]
AdobePDFViewer: 11.0.10 - SDK 10.6 (2014-12-02) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Safari Extensions: ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-07-22)
Ebates Cash Back - Ebates Performance Marketing, Inc. - http://ebates.com/ (2016-01-30)
iMedia Converter Deluxe - iSkysoft Studio - http://www.iskysoft.com (2016-06-14)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-04-20)
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-28) [Support]
Java (2016-07-24) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.78 GB Disk used: 215.12 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 141
Oldest backup: 4/22/14, 2:57 PM
Last backup: 8/10/16, 1:51 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 249.78 GB X 3)
Top Processes by CPU: ⓘ
5% WindowServer
2% kernel_task
1% fontd
0% cloudpaird
Top Processes by Memory: ⓘ
640 MB kernel_task
279 MB Google Chrome Helper(4)
152 MB mdworker(10)
143 MB Dropbox
127 MB com.apple.WebKit.WebContent(2)
Virtual Memory Information: ⓘ
427 MB Free RAM
3.58 GB Used RAM (983 MB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Aug 10, 2016, 01:54:43 PM Self test - passed
Aug 10, 2016, 08:32:26 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-10-083226_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Aug 7, 2016, 10:49:43 PM ~/Library/Logs/DiagnosticReports/com.apple.preferences.sharing.remoteservice_20 16-08-07-224943_[redacted].crash
/System/Library/PreferencePanes/SharingPref.prefPane/Contents/XPCServices/com.a pple.preferences.sharing.remoteservice.xpc/Contents/MacOS/com.apple.preferences. sharing.remoteservice
I also ran a second report after deleting the 2 remaining iskysoft applications, and WITHOUT the optical drive connected, this is that report,
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-10 14:17:45
Download EtreCheck from https://etrecheck.com
Runtime 1:31
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
iTunes does not recognize the external optical drive so that it can be used to burn a CD
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 39
Video Information: ⓘ
Intel HD Graphics 6000
Color LCD 1440 x 900
System Software: ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.78 GB (34.64 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 157 Apple tasks
[running] 74 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 158 Apple tasks
[running] 89 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-12-20) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-11) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-12-20) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
TimehopSync Application (/Applications/TimehopSync.app)
Other Apps: ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper
[running] com.etresoft.EtreCheck.111712
[running] com.getdropbox.dropbox.64352
[running] com.timehop.TimehopSync.56992
[loaded] 391 Apple tasks
[running] 185 Apple tasks
Internet Plug-ins: ⓘ
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-08-01)
NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-26) [Support]
AdobePDFViewerNPAPI: 11.0.10 - SDK 10.6 (2014-12-02) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]
Silverlight: 5.1.41105.0 - SDK 10.6 (2016-01-02) [Support]
QuickTime Plugin: 7.7.3 (2016-08-01)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]
AdobePDFViewer: 11.0.10 - SDK 10.6 (2014-12-02) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Safari Extensions: ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-07-22)
Ebates Cash Back - Ebates Performance Marketing, Inc. - http://ebates.com/ (2016-01-30)
iMedia Converter Deluxe - iSkysoft Studio - http://www.iskysoft.com (2016-06-14)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-04-20)
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-28) [Support]
Java (2016-07-24) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.78 GB Disk used: 215.14 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 141
Oldest backup: 4/22/14, 2:57 PM
Last backup: 8/10/16, 1:51 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 249.78 GB X 3)
Top Processes by CPU: ⓘ
5% WindowServer
2% fontd
2% kernel_task
0% cloudpaird
Top Processes by Memory: ⓘ
614 MB kernel_task
315 MB com.apple.WebKit.WebContent(2)
193 MB mdworker(13)
188 MB Safari
139 MB Dropbox
Virtual Memory Information: ⓘ
321 MB Free RAM
3.68 GB Used RAM (904 MB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Aug 10, 2016, 01:54:43 PM Self test - passed
Aug 10, 2016, 08:32:26 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-10-083226_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Aug 7, 2016, 10:49:43 PM ~/Library/Logs/DiagnosticReports/com.apple.preferences.sharing.remoteservice_20 16-08-07-224943_[redacted].crash
/System/Library/PreferencePanes/SharingPref.prefPane/Contents/XPCServices/com.a pple.preferences.sharing.remoteservice.xpc/Contents/MacOS/com.apple.preferences. sharing.remoteservice