Andyjeff
Level 1
(4 points)
iPhone
Q: iphone 5
my i phone stopped charging and now say to connect to i tunes when i do that it gives code 2001 what do i do
by ChrisJ4203,Apple recommended
ChrisJ4203
Level 9
(57,056 points)
iPhone
The error you indicate is a USB error. Get help with iOS update and restore errors - Apple Support
Check your USB connections
If you see error 4005, 4013, or 4014, learn what to do. If you see one of the errors below, you might have a USB connection issue:
- 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
- 2000, 2001, 2002, 2005, 2006, 2009
- An error message that includes, "invalid response"
Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:
- Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
- Switch to a different USB port on your computer. Don't plug into your keyboard.
- Plug into a different computer.
- If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.
If the issue continues, contact Apple Support.
