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Helpful answers
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Aug 12, 2016 1:11 PM in response to Forcefourby dominic23,Third party add ons, plug-ins and extensions can cause problem like this sometimes.
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” .
Paste it here when you reply.
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Aug 12, 2016 3:24 PM in response to Forcefourby Carolyn Samit,Make sure your OS X software is up to date.
Open System Preferences > App Store then click: Check Now
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Aug 12, 2016 4:44 PM in response to Carolyn Samitby Forcefour,I am always on top of my updates. This has been happening for awhile - through several updates.
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Aug 12, 2016 4:47 PM in response to dominic23by Forcefour,Not seeing anything obvious, other that what appears to be an issue with ... maybe the external hard drive?
EtreCheck version: 3.0 (300)
Report generated 2016-08-12 18:54:23
Download EtreCheck from https://etrecheck.com
Runtime 1:47
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Safari very very slow with DuckDuckGo setup as default search engine. Very slow restarts with occasional gray screen (no opportunity to sign in).
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 6 days
APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 3.11 TB (2.49 TB free) - one error Drive failure!
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 3.11 TB (2.49 TB free) - one error Drive failure!
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
VIA Labs, Inc. USB3.0 Hub 2 TB
VIA Labs, Inc. USB3.0 Hub
VIA Labs, Inc. USB3.0 Hub
FUJITSU MB86C30A-REB 2 TB
EFI (disk3s1) <not mounted> : 210 MB
MacAlly (disk3s2) /Volumes/MacAlly : 2.00 TB (1.07 TB free)
VIA Labs, Inc. USB2.0 Hub
VIA Labs, Inc. USB2.0 Hub
VIA Labs, Inc. USB2.0 Hub
Dynastream Innovations ANT USB-m Stick
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Applications/MacX Video Converter Pro.app
[not loaded] com.macxdvd.driver.goodSysAudioCapture (1.0 - SDK 10.10 - 2016-06-24) [Support]
/Applications/Screenflick.app
[not loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6 - 2013-07-27) [Support]
[not loaded] 7 Apple tasks
[loaded] 139 Apple tasks
[running] 92 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 148 Apple tasks
[running] 97 Apple tasks
[running] com.amazon.sendtokindle.launcher.plist (2015-11-13)
[loaded] com.citrix.AuthManager_Mac.plist (2013-06-07)
[loaded] com.citrix.ReceiverHelper.plist (2013-06-07)
[running] com.citrix.ServiceRecords.plist (2013-06-07)
[loaded] com.oracle.java.Java-Updater.plist (2013-10-10)
[loaded] com.adobe.fpsaud.plist (2016-06-28)
[running] com.fitbit.galileod.plist (2012-10-05) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-11-23) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-10-10)
[loaded] com.prosofteng.KXInstaller.plist (2013-03-20)
[loaded] com.zqueue.servetome-server.plist (2015-06-22) [Support]
[loaded] com.bittorrent.uTorrent.plist (2015-11-28) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-06-28) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12)
[loaded] com.pia.pia_manager.plist (2016-05-27)
[running] com.spotify.webhelper.plist (2016-08-06) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
ScanSnap Manager Application (/Applications/ScanSnap/ScanSnap Manager.app)
Spotify Application Hidden (/Applications/Spotify.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-16) [Support]
QuickTime Plugin: 7.7.3 (2016-07-26)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-26)
CitrixICAClientPlugIn: 11.8.0 - SDK 10.7 (2013-06-07) [Support]
Silverlight: 5.1.50428.0 - SDK 10.6 (2016-06-23) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-09) Check version
WebEx64: 1.0 - SDK 10.6 (2014-07-15) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
thinkorswim plugin_x86_64: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 (2016-04-06) [Support]
tossc plugin_x86_64: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 (2016-04-06) [Support]
OctoshapeWeb: 1.0 - SDK 10.8 (2015-04-14) [Support]
Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-07)
Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2013-02-10)
feedly - The feedly team - http://www.feedly.com (2014-05-31)
WOT - WOT Services Ltd - http://www.mywot.com/ (2016-04-21)
Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-07-22)
1Password - AgileBits - https://agilebits.com/onepassword (2016-07-22)
Shortly - Zhusee (ZZHC Studio) - http://zzhc.org/shortly/ (2014-06-11)
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-22)
Flash Player (2016-06-28) [Support]
GoPro (2014-10-18) [Support]
Java (2016-08-09) [Support]
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 3.11 TB Disk used: 614.54 GB
Destinations:
MacAlly [Local]
Total size: 2.00 TB
Total number of backups: 50
Oldest backup: 4/17/15, 2:54 AM
Last backup: 8/12/16, 5:50 PM
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 614.54 GB X 3)
20% firefox
4% WindowServer
3% Leaf
2% fontd
2% coreaudiod
6.88 GB com.apple.WebKit.WebContent(9)
1.79 GB kernel_task
1.60 GB firefox
950 MB Safari
492 MB softwareupdated
11.00 GB Free RAM
21.00 GB Used RAM (5.26 GB Cached)
0 B Swap Used
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Aug 12, 2016 4:48 PM in response to Forcefourby Allan Eckert,I found the same thing using Duck Duck Go with either Safari or Firefox. In fact it was so bad I have since totally removed it from my Macs.
I don't use Chrome at all so I can't comment of that one.
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Aug 12, 2016 4:50 PM in response to Allan Eckertby Forcefour,No issues with Firefox, just Safari. One of the reasons I have been using FF lately.
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Aug 12, 2016 4:57 PM in response to Forcefourby Carolyn Samit,You have multiple Safari extensions installed of which one or more may be causing a conflict with the DuckDuckGo search engine.
Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-07)
Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2013-02-10)
feedly - The feedly team - http://www.feedly.com (2014-05-31)
WOT - WOT Services Ltd - http://www.mywot.com/ (2016-04-21)
Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-07-22)
1Password - AgileBits - https://agilebits.com/onepassword (2016-07-22)
Shortly - Zhusee (ZZHC Studio) - http://zzhc.org/shortly/ (2014-06-11)
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-22)
So go to your Safari menu bar click Safari > Preferences then select the Extensions tab. The uninstall one extension at a time to test. I'd start with the Adblock Plus.
and try troubleshooting Safari third party plug-ins. Help here > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support
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Aug 12, 2016 5:09 PM in response to Carolyn Samitby Forcefour,removed all of them - one by one. No change. Just as slow as ever. While searching - it also locks up other open tabs, which appear blank until the search completes.
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Aug 15, 2016 8:02 PM in response to Forcefourby Forcefour,ok. removed every extension, every plug-in, every - everything. still no love on DuckDuckGo. but it is fine on other browsers.
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Aug 16, 2016 2:33 AM in response to Forcefourby dominic23,Please note the indication that Macintosh HD is having problems.
There is not enough storage space available.
It is better to take the Mac to the nearest Apple store to have it tested.
Contact Apple support.
Best.