Q: Certain songs keep deleting from playlists during sync
Hi, I have a 2010 MacBook Pro running the latest OS and the latest iTunes, and an iPhone SE. Every time I make a playlist on either device, 5 or 6 particular songs will remove themselves from the playlist. It's always the same songs. Anyone have any ideas?
MacBook Pro, OS X El Capitan (10.11.6)
Posted on Aug 11, 2016 3:35 PM
Community Specialists
Hello danbigmacmeal!
I'd certainly want those songs able to stay in any playlist I have. It's nice to get those setup just so. We can check things out with you.
If you haven't yet, go ahead with quitting iTunes on the Mac and the Music app on the iPhone. iTunes > Quit iTunes and Force an app to close on your iPhone, iPad, or iPod touch - Apple Support
Then restart both the iPhone and MacBook Pro, please. > Restart on the Mac and Restart your iPhone, iPad, or iPod touch - Apple Support
Once that's done, let's try adding those songs to the playlist. If they are still removing themselves, try clicking or tapping on each of the songs to see if they will play normally on either device and let us know.
Cheers!
Posted on Aug 19, 2016 11:44 AM