Supe_R
Level 1
(8 points)
Q: Macbook Pro Retina 13-inch (early 2015 )keyboard & Trackpad Freezing issue !!
I have updated to mac os x 10.11.6. still have this freezing issue.
It works fine after few force restarts. and same problem occurs after some time.
is this a hardware issue or software bug ?
MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.6)
lllaass
Level 10
(189,248 points)
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
About NVRAM and PRAM
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
