HT201371: Use Touch ID on iPhone and iPad
Learn about Use Touch ID on iPhone and iPad
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All replies
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Helpful answers
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Jan 14, 2014 1:41 PM in response to Oharadvaby pedro d,Hello there, Oharadva.
The following Knowledge Base article provides some great information as well as steps for troubleshooting Touch ID:
http://support.apple.com/kb/HT5883
This particular section deals with troubleshooting:
Troubleshooting Touch ID
- Verify that you are using the latest version of iOS.
- Ensure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. - Tap Settings > General > Touch ID & Passcode > Touch ID and verify that:
- iPhone Unlock or iTunes & App Store is enabled.
- One or more fingerprints have been enrolled.
- If one finger isn't working, tap Edit in Settings > General > Touch ID & Passcode > Touch ID > Edit to delete and then reenroll the finger.
- If that finger still isn't working, try enrolling a different finger.
- If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
* Moisture, lotions, sweat, oils, cuts, or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Oct 6, 2015 10:52 AM in response to pedro dby Paul Keleher,★HelpfulI think you may have misunderstood the question as I have an identical problem.
I have no fingerprints enrolled
When I select "Add a Fingerprint the screen changes immediately to "Failed Unable to complete Touch ID setup". I never even get the chance to try to enrol my fingerprint
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Oct 16, 2015 6:25 PM in response to Oharadvaby Brittain7,HI just had same problem but I have sorted it now when you get to your fingerprints and it says fingerprint 1 delete it then scrowl to add fingerprint and it will let you put your fingerprint in and then delete fingerprint 2 and so on until you have enough hope this works for you as it did me
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Oct 16, 2015 7:05 PM in response to Oharadvaby lovebug18,I Had this problem once too! It wouldn't let me set my fingerprint 50 times, I finally realized it just doesn't recognize it because either your hands are wet and clammy or you finger isn't fully on the home button. dry your hands off really good and then it will recognize yor fingerprint. And don't forget if you want to unlock your screen with your finger, your your fingers are wet, it will not unlock it and it will say try again. Hope this helps!
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Nov 11, 2015 2:54 PM in response to Paul Keleherby reaper44,Did you get a solution for your problem?
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Jan 18, 2016 12:24 AM in response to Paul Keleherby halid_vrtiguz,Hi,
I have the same problem and was searching on various forums for solution...still no good answers.
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May 8, 2016 9:46 AM in response to Paul Keleherby iSam__13,★HelpfulI had this problem after I had my front cam fixed (because I was careless and shattered it).
What I did tho, was I "force" restarted it (pushed the home and power button simultaneously for around 10 seconds or until the phone visibly shuts down), and then I tried enrolling my fingerprint/s again, and they were back.Hope this helps!
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May 10, 2016 1:34 PM in response to iSam__13by IYQ2,Thank you iSam! I just had to replace my camera since it would no longer focus. I turned my phone off and then on again and alas...it let me set the fingerprint.
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Jun 2, 2016 11:06 AM in response to iSam__13by john.....,Thank you!
That did it, after restart I selected Settings, Touch ID & Passcode, was then able to add two fingerprint!
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Jul 14, 2016 1:54 PM in response to iSam__13by Zackcook856,I Have a iPhone 6+. I broke the front glass. After having it replaced the touch-Id no longer worked. When I attempted to reset it in settings there wasn't fingerprints listed and the add a fingerprint tab was there but dull grey and couldn't be selected. I read several posts here. None seemed to match until iSam__13's. I force shut down my phone. When it restarted my fingerprint was recognized. And both thumbprints were listed in settings. Great post! Thanks iSam_13
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Aug 13, 2016 5:00 AM in response to Paul Keleherby clarissasof,i have the same problem and it's so annoying
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Aug 13, 2016 7:13 AM in response to clarissasofby hidez123,same here.... i was doing the process of what mr. Isam_13 still it was a failure.. can anyone out there help us? ti's kinda annoying...
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Sep 10, 2016 10:46 AM in response to Paul Keleherby Asdfghjklnbl,Mine does the same, how do you fix it?
