Q: Safari is shutting down many times daily
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Aug 13, 2016 12:16 AMby dominic23,Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” .
Paste it here when you reply.
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Aug 13, 2016 1:49 AMby Nana I,EtreCheck version: 3.0 (300)
Report generated 2016-08-13 10:45:43
Download EtreCheck from https://etrecheck.com
Runtime 1:44
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Apps are crashing
Description:
Safari is shutting down several times daily.
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 430
Intel HD Graphics 5000
Color LCD 1440 x 900
OS X Mavericks 10.9.5 (13F1911) - Time since boot: about 2 days
APPLE SSD SD0128F disk0 : (121,33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 120.47 GB (3.43 GB free) (Low!)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
3 adware files found. [Remove]
[not loaded] 5 Apple tasks
[loaded] 141 Apple tasks
[running] 38 Apple tasks
[not loaded] 51 Apple tasks
[loaded] 139 Apple tasks
[running] 59 Apple tasks
[loaded] com.oracle.java.Java-Updater.plist (2014-06-02)
[loaded] com.adobe.fpsaud.plist (2016-06-29)
[loaded] com.microsoft.office.licensing.helper.plist (2013-09-13)
[loaded] com.oracle.java.Helper-Tool.plist (2014-06-02)
[loaded] com.oracle.java.JavaUpdateHelper.plist (2014-07-17) [Support]
[loaded] com.genieo.completer.download.plist (2014-11-11) Adware! [Remove]
~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer
[running] com.genieo.completer.ltvbit.plist (2014-11-11) Adware! [Remove]
~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer
[running] com.genieo.completer.update.plist (2014-11-11) Adware! [Remove]
~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer
[loaded] com.google.keystone.agent.plist (2016-07-11)
[running] com.spotify.webhelper.plist (2016-08-11) [Support]
iTunesHelper Program (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Program (/Applications/Dropbox.app)
Spotify Program Hidden (/Applications/Spotify.app)
Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-08) [Support]
QuickTime Plugin: 7.7.3 (2016-08-11)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-08) [Support]
Default Browser: 537 - SDK 10.9 (2014-09-24)
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-08-11) [Support]
Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-28) [Support]
JavaAppletPlugin: Java 8 Update 31 (2015-02-22) Check version
Picasa: 1.0 - SDK 10.6 (2014-03-05) [Support]
Flash Player (2016-06-29) [Support]
Java (2015-02-22) [Support]
Time Machine not configured!
5% fontd
2% WindowServer
1% kernel_task
0% Dropbox
0% aosnotifyd
721 MB com.apple.WebKit.WebContent(6)
436 MB kernel_task
127 MB Spotify Helper(2)
82 MB Safari
78 MB Mail
282 MB Free RAM
3.30 GB Used RAM (1.23 GB Cached)
298 MB Swap Used
Aug 11, 2016, 02:43:39 PM Self test - passed
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Aug 13, 2016 2:06 AMby Nana I,I have tried to click Adware! "Remove". But it says: disable because I have no Time Machine backup. Can I remove the adware somehow without Time Machine? And is it save to remove this adware found? Or do i need to make a Time Machine, then i will have to buy a new extern hardisk I think.
Or do you think the problem with Safari shutting down is something else? Maybe that my computer HD is almost full.
Thank you.
Kind regards Nana
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Aug 13, 2016 3:17 AMby dominic23,How to remove adware?
You will have t do this after starting up in Safe Mode to prevent adware
from interfering with the removal of adware .
1. Shut down the computer.
Press the power button. Immediately after you hear the startup sound,
press and hold the Shift key.
The Shift key should be pressed as soon as possible after startup,
but not before the startup sound.
Release the Shift key when you see the Apple logo on the screen.
Startup will take longer than usual.
Screen flickering is normal in Safe Mode.
Login to your account. Launch Safari.
Enter this address https://www.malwarebytes.org/antimalware/mac/
in the Safari address bar.
Download, Install , open, and run it by clicking “Scan” button to remove adware, if present.
Once done, quit MalwareBytes.
2. Safari > Preferences > Extensions
Turn all extensions off
or uninstall all extensions you haven’t installed knowingly.
3. Safari > Preferences > Search > Search Engine :
Select your preferred search engine.
4. Safari > Preferences > General > Homepage:
Set your Homepage.
5. Restart normally from menu in the menu bar.
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Aug 13, 2016 5:23 AMby SeptQ,Please update Safari to the latest version:
https://support.apple.com/en-us/HT204416
The newest safari get more secure features such as lock default web page and default search engine for the 3rd party app. Please update your Safari, and update status here.
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Aug 13, 2016 6:16 AMby Eric Root,In addition to dominic's suggestions, you need to start making backups of your data, either by using Time Machine or a clone. Two backups are better than one. Hard drives eventually fail and you will lose all your data.
Clone - Carbon Copy Cloner (Often recommended as it has more features than some others)
Clone Software – 6 Applications Tested
Time Machine Versus Clones and Archives
You also need to free up some space on your hard drive. A minimum of about 10 GB is recommended.
Disk Space - Free Up - Mavericks
Disk Space Filling Up – OmniDiskSweeper 10.8+
Disk Space Filling Up - WhatSize
