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Q: Unable to login into Apple Music for Android

I have a valid (active) Apple ID that I use with all my other Apple devices (iPhone, MacBook, etc).

If I try to use this Apple ID to login into Apple Music for Android (on a Samsung Galaxy S7 edge, with latest version of Android OS) it fails with the following message "The Apple ID you entered could´t be found or your password was incorrect".

I am using Two-factor authentication for my Apple ID.

MacBook (Retina, 12-inch, Early 2016), OS X El Capitan (10.11.6)

Posted on Aug 13, 2016 9:06 AM

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Q: Unable to login into Apple Music for Android

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  • by Phil0124,

    Phil0124 Phil0124 Aug 13, 2016 9:11 AM in response to Solar Sail
    Level 7 (26,941 points)
    iPhone
    Aug 13, 2016 9:11 AM in response to Solar Sail

    If you are using 2 factor authentication then you need to use the verification code to log in to a device for the first time:

     

    Two-factor authentication for Apple ID - Apple Support

     

    When you want to sign in to a new device for the first time, you'll need to provide two pieces of information—your password and the six-digit verification code that's automatically displayed on your trusted devices. By entering the code, you're verifying that you trust the new device. For example, if you have an iPhone and are signing into your account for the first time on a newly purchased Mac, you'll be prompted to enter your password and the verification code that's automatically displayed on your iPhone.

  • by Solar Sail,

    Solar Sail Solar Sail Aug 13, 2016 9:18 AM in response to Phil0124
    Level 1 (5 points)
    Apple Music
    Aug 13, 2016 9:18 AM in response to Phil0124

    Hi,

     

    Yes, you are correct and it´s the way it works with my other Apple devices, but when I try to login into Apple Music on the Android device I never get prompted for any verification code during the login process, neither does one seem to be sent to any of my other trusted devices (MacBook, iPhone)...

    I know I can generate a verification code manually on an Apple device (the iPhone, for example) but after I do this how do I use it with Apple Music on the Android device?