tcsonnen
Level 1 (4 points)
Mac OS X

Q: iMessage not delivering

I am trying to send a text from my mac OS X El Capitan and every message says not delivered.

I am connected to the internet, I have tried the same apple id on my iPhone and iPad and it works on them but not on my mac.

iOS 9.3.4

Posted on Aug 11, 2016 12:53 PM

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tcsonnen

Q: iMessage not delivering

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  • by chris_g1,

    chris_g1 chris_g1 Aug 12, 2016 11:46 AM in response to tcsonnen
    Community Specialists
    Aug 12, 2016 11:46 AM in response to tcsonnen

    Greetings tcsonnen,

     

    I see that you’re not able to send messages from your Mac. I know how important it is to be able to send messages from all your devices. 

     

    If you’re not able to send text messages but you are able to send iMessages take a look at this article and disable text forwarding and then enable it again to get it working again.

    Messages (El Capitan): Get and send SMS messages

     

    If you’re having issues with sending iMessages go into your Messages preferences, and sign out of your Apple ID and then back in and test sending messages. 

     

    Thanks for posting to the Apple Support Communities

     

    Take care!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 13, 2016 12:47 PM in response to Eric Root
    Level 9 (73,006 points)
    Applications
    Aug 13, 2016 12:47 PM in response to Eric Root

    Hi,

     

    There are several ways that iMessages shows it is not connected to the iMessages Servers.

     

    1) It will not Login when you Open the App or change the Apple ID.

    2) it will turn every Contact you try red and say they are "Not Registered with iMessages" (when other devices can iMessage them)

    3) you get are far as typing the messages but each time it say "Not Delivered" and shows an Exclamation mark in red.

     

    There are several things you can try:-

    Eric's List.

    Checking that your Serial Number shows in "About this Mac" (Apple icon Menu top left) in the Overview tab

    Trying a NVRAM Reset How to Reset NVRAM on your Mac - Apple Support

    Trying a Safe Boot

     

    If none of these work - in turn and restarting Messages each time - then you need to contact Apple Support (Same as Apple Care).

    This can still be long winded as you have to speak to the Level 1 responders first and explain you have an Apple ID issue (Free to fix).

    The Level 1 responders are script led and it can take a while to get to someone higher.

    Level 2s may know about the issue (Apple are aware and trying to find the cause but the numbers are relatively small and there is no apparent trigger).

    However this leads to more data gathering and more tests of your set up.

     

    Reinstalling, Updating or even Upgrading do not work.

     

    Ask them to reset the iMessages Server as far as you Mac's use of the Apple ID is concerned.

    As the Serial Number is used is allows the iMessages Login to be Devices Specific.

    This means they can tell which login is causing the issue.

     

    It seems that Level 2s can no longer reset the  iMessage Server.

    This will need the engineers (judging by other people who have posted back) and may take up to 5 days  (people have been told anything between 24 hours to 5 days)

     

     

     

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    8:47 pm      Saturday; August 13, 2016

     

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