imadesign

Q: Time Capsule & Airport Express Keeps Disconnecting

I have a problem setting up the network in my house. I have a Time Capsule which is connected to a Huawei router, the Time Capsule is set to "Create a wireless network" and router mode to "Off(Bridge Mode)"

It was all working great and I get the 2.4Ghz and 5Ghz networks.

Today I bought an Airport Express so I can extend the wifi signal in new section of the house, I tried to connect it to the Time Capsule as "Extend a Wireless Network" for a while it would connect and everything seems fine and then both TC & AE starts to drop and reconnect again and drop again, the LED lights starts shifts between green and amber every now and then and keep doing that.. The WiFi signals keeps dropping and reconnecting !

I'm not sure whats the problem..! tried to configure it couple of time but nothing seems work. But once I switch off the AE, the TC starts working fine!

So here is how my network setup should be:

Wall --> RJ11 >-- Huawei --> Ethernet >-- TC  ...> WiFi >... AE

Note: when I connected the AE to TC the 1st time, this diagram was shown in the Airport Utility:

Internet > TC > AE

but it would still drops, after resetting the AE several times and tried to configure it multiple times, now what I see is both are connected to the Internet icon somehow !

Any help !?

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Aug 13, 2016 10:51 AM

Close

Q: Time Capsule & Airport Express Keeps Disconnecting

  • All replies
  • Helpful answers

Page 1 Next
  • by Tesserax,

    Tesserax Tesserax Aug 13, 2016 11:39 AM in response to imadesign
    Level 9 (53,877 points)
    Wireless
    Aug 13, 2016 11:39 AM in response to imadesign

    Let's start by looking at the location of the AirPort Express in relation to the TC. Is it in the same room, different room, or different floor? If different room or floor, what it the basic building construction material used in the walls/ceilings in your home?

     

    What exact models are each of your base stations?

  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 13, 2016 12:02 PM in response to imadesign
    Level 10 (104,842 points)
    Wireless
    Aug 13, 2016 12:02 PM in response to imadesign

    Please start over again and perform a Hard Reset on the AirPort Express.

    Move the Express to the same room as the Time Capsule and set up the Express again to extend the network.

    Leave the Express in the same room for an hour or two to make sure that the connection will remain stable.

    Assuming that the connection remains stable, move the Express to a point that is about half way between the Time Capsule and general area that needs more wireless coverage.

    Power up the Express and check the network.

     

    The more that you have a line-of-sight relationship between the Time Capsule and AirPort Express, the better and more reliably the network will perform.

     

    Unfortunately, when you "extend a wireless network" this way.....even if you have line-of-sight between the Time Capsule and AirPort Express.....you will lose about half of the potential speed on the entire network.  Any obstructions like walls, ceilings, furniture, etc in the signal path between the Time Capsule and AirPort Express will slow the signal even more.

     

    Your network will perform much better and much more reliably if you can consider connecting the AirPort Express back to the Time Capsule using a permanent, wired Ethernet cable connection. This way, you can locate the AirPort Express at the exact location where you need more wireless coverage and there will be no loss in the Ethernet cable connection back to the Time Capsule......assuming that the Ethernet cable will not be any longer than about 325 feet, or about 100 meters.

  • by imadesign,

    imadesign imadesign Aug 13, 2016 1:29 PM in response to Tesserax
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 1:29 PM in response to Tesserax

    Thank you for the reply..

     

    Well its an apartment, the TC and AirPort Express are in different rooms, there are two walls of concrete separating the two locations, but I still get a weak signal from the TC in the AirPort Express room, thats why I thought I should install it there.

     

    The TC is the latest model with 3TB Hard Drive, and the AE is 2nd Generation as I believe.

  • by imadesign,

    imadesign imadesign Aug 13, 2016 1:33 PM in response to Bob Timmons
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 1:33 PM in response to Bob Timmons

    Thank you Bob,

     

    I will do that and get back to you.

    If I will keep both TC and AE in same room then I don't think it would benefit me, the main reason I bought the AE to make it work as a signal booster!

    Also to connect both of them with an ethernet cable is not the ideal solution for me as I don't want to run the cable across the apartment.

    Yes I understand that the speed will drop, but I believe its still worth it.

     

     

     

    Thank you again and will update you guys once I get back to home and test it.

  • by Tesserax,

    Tesserax Tesserax Aug 13, 2016 1:39 PM in response to imadesign
    Level 9 (53,877 points)
    Wireless
    Aug 13, 2016 1:39 PM in response to imadesign

    Ok, the concrete walls will pose a problem.

     

    To better understand extending a Wi-Fi network using a wireless connection, the placement of the extending base station is critical. In this case the AirPort Express, can only extend the network it receives. What this means is that you may get a strong "5 bar" signal at the location of the Express, but the bandwidth (max. speed potential) of that connection will potentially be useless.

     

    ... and that is because the Express can only extend the Wi-Fi network at the same bandwidth that it receives it.

     

    Check out the linked AirPort User tip for details on optimal placement. Please report back your results.

  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 13, 2016 2:02 PM in response to imadesign
    Level 10 (104,842 points)
    Wireless
    Aug 13, 2016 2:02 PM in response to imadesign

    If I will keep both TC and AE in same room then I don't think it would benefit me, the main reason I bought the AE to make it work as a signal booster!

    Sorry, but it appears that you did not read my instructions carefully.  Please check above to verify that I advised that you should.....

     

    1) Set up the AirPort Extreme in the same room as the Time Capsule

     

    2) Make sure things are working

     

    3) Then....move the Express to a point that is about half way between the Time Capsule and the general area where you need more wireless coverage  (This appears to be the step that you missed).

     

    I did not advise you to leave the AirPort Express in the same room as the Time Capsule permanently.....I only asked you to set up the AirPort Express in the same room as the Time Capsule (to insure a correct setup).

     

    Also to connect both of them with an ethernet cable is not the ideal solution for me as I don't want to run the cable across the apartment.

    Then, the next best option would be to use a pair of Ethernet over Powerline (EoP) adapters to send an Ethernet signal over the existing AC powerlines in your home.  The theory with these devices is that you already have the wiring in place.....you just need the adapters.

     

    Any computer/electronics superstore will have a selection of EoP adapters on hand. Ask the folks at the store which brand that they would recommend for your home.

     

    This would almost always be a much better solution than trying to use only wireless to get the AirPort Express to connect to the Time Capsule, especially if the wireless signal must pass through a concrete wall before it will reach the AirPort Express.

     

    If you try to use wireless to connect the Express and Time Capsule.....As Tesserax notes...not much of the signal from the Time Capsule will ever get through the cement wall.  So, the Express will receive a very poor signal to extend. It can only extend the quality of signal that it receives.  There will be little to no benefit gained on your network.

  • by imadesign,

    imadesign imadesign Aug 13, 2016 2:07 PM in response to Bob Timmons
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 2:07 PM in response to Bob Timmons

    Hi Bob,

     

    Apologise for the misunderstanding, and really appreciate your help.

     

    I tried to keep both the TC and AE within the same room, did the hard restart and configured the AE again, the problem is still there. The Airport Utility shows me both the TC and AE disconnecting and a yellow triangle appears next to each of them and when I click on them it asks me to click on "Forget"!, but if I keep it for a second it will reconnect and then of course disconnect again and again..

  • by Tesserax,

    Tesserax Tesserax Aug 13, 2016 2:12 PM in response to imadesign
    Level 9 (53,877 points)
    Wireless
    Aug 13, 2016 2:12 PM in response to imadesign

    The Airport Utility shows me both the TC and AE disconnecting and a yellow triangle appears next to each of them and when I click on them it asks me to click on "Forget"!, but if I keep it for a second it will reconnect and then of course disconnect again and again..

    Ah, when it rains, it pours...

     

    That is another issue that has popped up recently affecting a number of users.

     

    Do you happen to have Back to My Mac configured on any of your base stations? If so, disable it, and this issue should disappear. We will have to wait for Apple to actually fix the problem.

  • by imadesign,

    imadesign imadesign Aug 13, 2016 2:15 PM in response to Tesserax
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 2:15 PM in response to Tesserax

    Hi Tesserax,

     

    Thank you for the info and the link..

    I tried to calculate the SNR, I used my MacBook Pro running El Capitan, so checked the Quality of the signal and used the SNR formula..

     

    The signal quality was around 15 ~ 25 and the Noise is -85

    so -20-(-85) = 65dB !

     

    is that correct ?

  • by imadesign,

    imadesign imadesign Aug 13, 2016 2:18 PM in response to Tesserax
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 2:18 PM in response to Tesserax

    Yes I believe I have the Back to My Mac configured, I remember something like that and I enabled it, but not sure how to check now and to disable it !?

  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 13, 2016 2:27 PM in response to imadesign
    Level 10 (104,842 points)
    Wireless
    Aug 13, 2016 2:27 PM in response to imadesign

    OK, thanks for the clarification.  Obviously, if you cannot get the Express to connect to the Time Capsule correctly when the Express is close to the Time Capsule.....then the Express will never work correctly when it is located further away from the Time Capsule.

     

    And, obviously if the Time Capsule is not working correctly at this time, then neither will the AirPort Express. So, you will need to backtrack and do some checks.

     

    We can try to get the Express working by connecting using wireless to the Time Capsule when the Express is close to the Time Capsule, but I'm afraid that even if we can do this, the cement walls are going to kill the wireless signal and the Express will not function correctly when you move it away from the room where the Time Capsule is located.

     

    If you want to proceed, then I would like you to power off the AirPort Express and leave it off for now, and then make sure that the Time Capsule is operating correctly. In other words, when you open AirPort Utility to check the Time Capsule, you will see the Time Capsule and it will display a green light.....like the example below.

     

    Screen Shot 2016-08-13 at 4.16.54 PM.png

     

    Check the Time Capsule using AirPort Utility a few times over the next 30-60 minutes and report back on your results. We cannot proceed with trying to extend the network until the Time Capsule is operating correctly.

  • by Tesserax,

    Tesserax Tesserax Aug 13, 2016 2:19 PM in response to imadesign
    Level 9 (53,877 points)
    Wireless
    Aug 13, 2016 2:19 PM in response to imadesign

    Just to be sure, which method did you use from the tip?

     

    Also, it is critical that the Express if off and that you are just measuring SNR for the TC at the location where you had placed the Express.

  • by Tesserax,

    Tesserax Tesserax Aug 13, 2016 2:22 PM in response to imadesign
    Level 9 (53,877 points)
    Wireless
    Aug 13, 2016 2:22 PM in response to imadesign

    Easy-peasy.

     

    Just use the AirPort Utility, as follows to disable it:

    • Run the AirPort Utility; select the TC, and then, select Edit.
    • On the Base Station tab, go to the Back to My Mac section at the bottom of the window.
    • Select your Apple ID, and then, select the minus "-" button to delete it. Delete all Apple IDs listed.
    • Click on Update and allow the base station to restart.
    • Do this for each base station that you may have set up BtMM.
  • by imadesign,

    imadesign imadesign Aug 13, 2016 2:28 PM in response to Bob Timmons
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 2:28 PM in response to Bob Timmons

    I believe I would like to continue and check, it might be worth it at the end, specially that I just bought the AE yesterday!

     

    The Time Capsule works just fine whenever I switch off the AE, actually I have been using the Time Capsule as the main WiFi connection for the past few months and yesterday I decided to get the AE to expand the wifi in some other areas.

     

    When I connect the AE and configure it, the problem starts and the yellow triangle keeps appearing and then it connects...

     

    I also checked the Back to My Mac thing and seems its not enabled as there is no any IDs in that section.

Page 1 Next