capricorn54

Q: TC no longer a part of my network but my wifi network is still working, mostly. What has happened?

Up until last evening I was able to see and edit my TC through the airport utility on my MBP or my iPad Air 2. Now I have received a message in airport utility that says my TC is no longer part of my network and is no longer accessible.

 

The time machine backup drive on the TC is no longer seen by time machine. I can SMB into the TC HDD through Finder and the folders and data appear to be intact.

 

Now the question is what has happened to my TC and the airport utility?  All help is most welcome. I am running OS X el Capitan 10.11.6 on my MBP and iOS 9.3.4 on my iPad Air 2.

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Aug 12, 2016 11:05 PM

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Q: TC no longer a part of my network but my wifi network is still working, mostly. What has happened?

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  • by Rajce007,

    Rajce007 Rajce007 Aug 13, 2016 2:05 AM in response to capricorn54
    Level 1 (4 points)
    Wireless
    Aug 13, 2016 2:05 AM in response to capricorn54

    I have the same problem in last days.

    My last steps before was:steps
    - I updated in last days my Apple ID password to safer - after them was no back to my mac connection to TC.

    On time capsule i found amber blinking light. TC was Wireless OK, but no connection from Airport Utility (visible yes, but with yellow triangle).
    After first restart TC (Power cable off and after 30 second on) i connect from iOS Airport utility. Was connected OK from iOS.

    I test on Airport utility in last ElCapitan, it wasOK so i updated my Apple ID in TC.

    Restart looks OK.

     

    After them from iOS Airport utility i give next message about wrong Apple ID. And its offer me TC firmware update.

    I made it. I made firmware update before next time try update my Apple ID in TC.

     

    From this time I'am without connection to TC drive and TC setup,
    wireless in TC works fine, status led is GREEN.

     

    Soft reset over reset button not helped. TC switched from green to amber light for few minutes, but without possibility connection to TC drive and TC setup.

     

    IMG_4721.PNG

  • by tubularnut,

    tubularnut tubularnut Aug 13, 2016 2:37 AM in response to capricorn54
    Level 1 (4 points)
    Wireless
    Aug 13, 2016 2:37 AM in response to capricorn54

    I've been having the same issue over the last few days.

     

    I've tried soft, hard and factory resets, but the TC becomes 'lost' after just a few minutes, even though it can be pinged.

     

    Internal disk can't be mounted, and attached USB printer is no longer available.

    Screen Shot 2016-08-13 at 10.30.12.png

    Running El Capitan 10.11.6 on Mac Pro, and MacBook Pro. Sky Q router. Firmware on TC is 7.7.7

  • by donvreug,

    donvreug donvreug Aug 13, 2016 2:47 AM in response to tubularnut
    Level 1 (8 points)
    Apple TV
    Aug 13, 2016 2:47 AM in response to tubularnut

    Having the same issue, it started today (13 Aug).  Tried a number hard resets, the TC shows up for a few minutes and I recover the previous settings.  Then after a few minutes it can no longer be seen in Airport Utility although the wi-fi is working. Can't see the 'Data' HDD so no Time Machine backups.  I am also using El Capitan 10.11.6.

  • by M3Daz,

    M3Daz M3Daz Aug 13, 2016 3:42 AM in response to capricorn54
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 3:42 AM in response to capricorn54

    I am experiencing the same issue, only as of the last day or so.  Reading this thread provides some relief that my network has not been hacked.  Like most I am running the latest OS version 7.7.7

     

    I can browse the TC data share from my iPad, iPhone and Apple TV, using streaming apps such as File Explorer and VLC.  However, I am unable to see the TC from my OS X devices.

     

    I have tried connecting using both wifi and ethernet cable, makes no difference.  I have also performed the 'hard reset'.  This fixes the problem for around 5 minutes, then once the password is configured etc, it drops off the grid again.

     

    To manage the device is technically still possible, using the Airport Utility app.  I select File then configure other, enter the password and I can then manipulate the settings.

     

    I can only assume that this is a bug and there will be a fix on the way shortly.

  • by DaggMask,Helpful

    DaggMask DaggMask Aug 13, 2016 5:26 AM in response to Rajce007
    Level 1 (9 points)
    Wireless
    Aug 13, 2016 5:26 AM in response to Rajce007

    Same problem happened in my TC.

    Remove any iCloud ID from "Back to My Mac" in TC, then TC will come bake and you can connect to TC drive and TC setup again.

    I think this problem come with the Firmware 7.7.7.

  • by M3Daz,

    M3Daz M3Daz Aug 13, 2016 5:36 AM in response to DaggMask
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 5:36 AM in response to DaggMask

    DaggMask, thank you very much for posting.  I removed the AppleID from the 'back to Mac' setting, restarted the TC and I can now manage the device just like before.

     

    Daz

  • by donvreug,

    donvreug donvreug Aug 13, 2016 5:55 AM in response to DaggMask
    Level 1 (8 points)
    Apple TV
    Aug 13, 2016 5:55 AM in response to DaggMask

    Thank you very much.  Followed your advice and it looks like it has done the trick.

  • by M3Daz,

    M3Daz M3Daz Aug 13, 2016 6:15 AM in response to capricorn54
    Level 1 (8 points)
    Wireless
    Aug 13, 2016 6:15 AM in response to capricorn54

    What I do not understand is that, if this is indeed linked to the v7.7.7 OS why has it just begun to be an issue now, given that it has been released for a whilst now.  The issue only started this weekend.  When you re-enter the 'back to mac' settings and restart the problem returns.

     

    Hoping for an update to fix this once and for all shortly.

  • by MurgenTemplar,Solvedanswer

    MurgenTemplar MurgenTemplar Aug 13, 2016 6:23 AM in response to capricorn54
    Level 1 (33 points)
    Wireless
    Aug 13, 2016 6:23 AM in response to capricorn54

    The issue is caused by Back to my Mac.

     

    Disable Back to my Mac in the Extreme / TM and restart the device. You can do that by selecting Configure another device in the tool and enter the right IP/password to the device. Then remove your iCloud ID and restart. Worked for me and others.

  • by capricorn54,

    capricorn54 capricorn54 Aug 13, 2016 6:48 AM in response to capricorn54
    Level 1 (11 points)
    Wireless
    Aug 13, 2016 6:48 AM in response to capricorn54

    The problem does indeed appear to be Back to my Mac. I did not perform any of the soft resets or hard resets or factory default resets as there did not appear to be any corruption of my wifi network and I was able to manually enter the TC and see the configuration was correct and that the data on the HDD was intact and accessible.

     

    This solution was proposed by La Pastenague early this AM as one of several possible solutions to this problem with the airport utility and the TC.

     

    Thanks all for the help and the interest in solving this troubling incident.

  • by capricorn54,

    capricorn54 capricorn54 Aug 13, 2016 7:38 AM in response to capricorn54
    Level 1 (11 points)
    Wireless
    Aug 13, 2016 7:38 AM in response to capricorn54

    I just spoke with Apple support with regards to this problem with the TC disappearing from the Airport Utility GUI.

     

    Apple support requests that everyone posting who is having this same problem call Apple support so that the proper resources can be brought to bear on the issue and the issue can be resolved more quickly.  Currently there are an insufficient number of users contacting Apple support directly about this issue.

  • by joeh80,

    joeh80 joeh80 Aug 13, 2016 7:57 AM in response to DaggMask
    Level 1 (4 points)
    Aug 13, 2016 7:57 AM in response to DaggMask

    Removed iCloud ID from TC and everything is is back to normal.  Thanks for the help.

  • by Rajce007,

    Rajce007 Rajce007 Aug 14, 2016 12:32 AM in response to capricorn54
    Level 1 (4 points)
    Wireless
    Aug 14, 2016 12:32 AM in response to capricorn54

    Hello, what is correct address for bug reporting to Apple?

     

    I'am not a developer, so using https://bugreport.apple.com/

    is form me forbiden.

  • by Rajce007,

    Rajce007 Rajce007 Aug 14, 2016 12:34 AM in response to MurgenTemplar
    Level 1 (4 points)
    Wireless
    Aug 14, 2016 12:34 AM in response to MurgenTemplar

    This is helpful for me, but this not full solved problem! This is only workaround to local use Time Capsule drive.

  • by eu2,

    eu2 eu2 Aug 14, 2016 12:45 AM in response to capricorn54
    Level 1 (4 points)
    Wireless
    Aug 14, 2016 12:45 AM in response to capricorn54

    Removed iCloud ID from TC and everything is is back to normal.  Thanks for the help.

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