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Helpful answers
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Aug 14, 2016 12:59 AM in response to mrKaneSmithby lllaass,Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
https://support.apple.com/en-us/HT204184
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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Aug 14, 2016 9:53 PM in response to lllaassby mrKaneSmith,The black screen happens more offten with the game apps like simcity build it and once in awile wild my acafe app but when i can I'll try a factory reset if that dosent fix it then ill make an appointment with the genius