ChrisJenkins

Q: Apple SIM stopped working with EE - can't add more data to plan

Pad Air 2, iOS 9.3.4. Ages ago I used my Apple SIM to sign up for a short term data plan with EE. That worked fine. Now however, when I try to add more data to my plan it always fails: 'An error has occurred when getting user information (TMF12)' and I am stuck.

 

I guess I will visit my local EE shop but I have little confidence they will be able to help me.

 

Does anyone have any ideas?

iPad Air, iOS 9.3.2, iPad Air 2

Posted on Aug 14, 2016 12:46 AM

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