HT202716: Update the software on your Apple TV

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donny1107

Q: My second generation Apple TV will not update when connected to iTunes. A message appears that says I don't have the version of iTunes, which I do. Please help!

How do you make it work?

MacBook Air, iOS 4.3.3

Posted on Aug 13, 2016 11:06 PM

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Q: My second generation Apple TV will not update when connected to iTunes. A message appears that says I don't have the version of iT ... more

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  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Aug 14, 2016 3:29 AM in response to donny1107
    Level 10 (103,368 points)
    Apple TV
    Aug 14, 2016 3:29 AM in response to donny1107

    If your Apple TV fails to restore through iTunes……..

     

    • Check that you have correctly followed the instructions for your model of Apple TV.
    • If not already, try using a powered USB port.
    • Repeat the process but this time try connecting the cable while iTunes is closed.
    • Repeat the process with another cable.
    • Try restoring the Apple TV on another computer in another location.