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Aug 14, 2016 12:14 PM in response to Drew Reeceby diwasmaan,I have cleared the cache. this is the etreccheck report. could you help me out please?
EtreCheck version: 3.0 (300)
Report generated 2016-08-14 13:29:40
Download EtreCheck from https://etrecheck.com
Runtime 5:16
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Beachballing
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 881
Video Information: ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 16 hours
Disk Information: ⓘ
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (331.83 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Adware: ⓘ
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
3 adware files found. [Remove]
Kernel Extensions: ⓘ
/Applications/Smart Switch/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.38 - SDK 10.6 - 2016-07-31) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.38 - SDK 10.6 - 2016-07-31) [Support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.38 - SDK 10.6 - 2016-07-31) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.38 - SDK 10.5 - 2016-07-31) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.38 - SDK 10.6 - 2016-07-31) [Support]
/Applications/VMware Horizon Client.app
[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-10-15) [Support]
/Applications/Wondershare Filmora.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6 - 2016-06-11) [Support]
/System/Library/Extensions
[not loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-08-01) [Support]
~/Documents/Boom2_v1.4.1/Boom2_v1.4.1/Boom 2.app
[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-07-27) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 155 Apple tasks
[running] 70 Apple tasks
[killed] 6 Apple tasks
6 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 157 Apple tasks
[running] 78 Apple tasks
[killed] 8 Apple tasks
8 processes killed due to insufficient RAM
Launch Agents: ⓘ
[running] com.bitdefender.antivirusformac.plist (2015-12-14)
[loaded] com.divx.dms.agent.plist (2015-12-08)
[loaded] com.divx.update.agent.plist (2015-11-30)
[loaded] com.oracle.java.Java-Updater.plist (2016-01-22)
[loaded] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-06-28)
[loaded] com.bitdefender.AuthHelperTool.plist (2015-12-14)
[loaded] com.bitdefender.upgrade.plist (2015-12-14)
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-06-06) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-12-06) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-01-22)
[loaded] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]
User Launch Agents: ⓘ
[loaded] com.bittorrent.BitTorrent.plist (2016-02-23) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-07-15) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12)
[failed] com.jdibackup.ZipCloud.autostart.plist (2016-01-10) Adware! [Remove]
/usr/bin/open
[loaded] com.jdibackup.ZipCloud.notify.plist (2016-01-10) Adware! [Remove]
/usr/bin/open
[running] com.pcv.hlpramcn.plist (2016-07-27)
[failed] com.spigot.ApplicationManager.plist (2016-02-23) Adware! [Remove]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
Advanced Mac Cleaner Application (~/.Trash/Advanced Mac Cleaner.app)
DISHAnywherePlayer Application (/Applications/DISHAnywherePlayer.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-30) [Support]
OVSHelper: 1.1 (2015-12-16) [Support]
QuickTime Plugin: 7.7.3 (2016-07-18)
DivX Web Player: 3.5.0.5 - SDK 10.10 (2015-12-16) [Support]
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-30) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-18)
SlingPlayer: Unknown - SDK 10.8 (2015-06-19) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-21) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
DISH Anywhere Player: ECHO.2.29.3 (2016-06-17) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-28) [Support]
Java (2016-07-21) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
17% AddressBookSourceSync
10% callservicesd
8% soagent
5% CalNCService
5% securityd_service
Top Processes by Memory: ⓘ
591 MB kernel_task
397 MB mdworker(18)
324 MB firefox
82 MB Dropbox
82 MB DishanywherePlayer Helper(2)
Virtual Memory Information: ⓘ
123 MB Free RAM
3.88 GB Used RAM (717 MB Cached)
295 MB Swap Used
Diagnostics Information: ⓘ
Aug 14, 2016, 01:17:29 PM /Library/Logs/DiagnosticReports/Google Drive_2016-08-14-131729_[redacted].crash
/Applications/Google Drive.app/Contents/MacOS/Google Drive
Aug 13, 2016, 09:20:02 PM ~/Library/Logs/DiagnosticReports/DishanywherePlayer Helper EH_2016-08-13-212002_[redacted].crash
sling.DishanywherePlayerHelper.EH - /Applications/DISHAnywherePlayer.app/Contents/Frameworks/DishanywherePlayer Helper EH.app/Contents/MacOS/DishanywherePlayer Helper EH
Aug 13, 2016, 09:15:10 PM ~/Library/Logs/DiagnosticReports/DishanywherePlayer Helper_2016-08-13-211510_[redacted].crash
/Applications/DISHAnywherePlayer.app/Contents/Frameworks/DishanywherePlayer Helper.app/Contents/MacOS/DishanywherePlayer Helper
Aug 13, 2016, 09:09:16 PM /Library/Logs/DiagnosticReports/Kernel_2016-08-13-210916_[redacted].panic [Details]
Aug 13, 2016, 09:08:30 PM Self test - passed
Aug 13, 2016, 08:19:58 PM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-08-13-201958_[redacted].crash
/Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck
Aug 11, 2016, 06:09:59 PM ~/Library/Logs/DiagnosticReports/DishanywherePlayer Helper EH_2016-08-11-180959_[redacted].crash
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Aug 14, 2016 3:00 PM in response to diwasmaanby BobHarris,[running] com.bitdefender.antivirusformac.plist (2015-12-14)
[loaded] com.bitdefender.AuthHelperTool.plist (2015-12-14)
[loaded] com.bitdefender.upgrade.plist (2015-12-14)
Remove the anti-virus. As a general rule, the forum contributes do not like anti-virus, Mac cleaners, nor memory cleaners. We have seen way too many cases of poor performance, or other undesirable side-effects from those classes of products.
Advanced Mac Cleaner Application (~/.Trash/Advanced Mac Cleaner.app)
And remove this
Adware: ⓘ
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
3 adware files found. [Remove]
Get rid of this stuff
[running] com.pcv.hlpramcn.plist (2016-07-27)
What is hlpramcn?
Kernel Extensions: ⓘ
/Applications/Smart Switch/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.38 - SDK 10.6 - 2016-07-31) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.38 - SDK 10.6 - 2016-07-31) [Support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.38 - SDK 10.6 - 2016-07-31) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.38 - SDK 10.5 - 2016-07-31) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.38 - SDK 10.6 - 2016-07-31) [Support]
/Applications/VMware Horizon Client.app
[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-10-15) [Support]
/Applications/Wondershare Filmora.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6 - 2016-06-11) [Support]
/System/Library/Extensions
[not loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-08-01) [Support]
~/Documents/Boom2_v1.4.1/Boom2_v1.4.1/Boom 2.app
[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-07-27) [Support]
Do you use all these kernel extensions? Or are some of them left over from years ago, but no longer used. Suggest removing any of them that you do not know you absolutely need.
295 MB Swap Used
If after removing the above apps, which are consuming memory because they are always running in the background, if you are still using Swap, you might consider adding more RAM to your Mac. Crucial.com and MacSales.com are well respected Mac RAM vendors.
17% AddressBookSourceSync
You might want to Google AddressBookSourceSync, as it should not be running constantly, and I suspect it is on your system, or you just made some address book changes.
[loaded] com.bittorrent.BitTorrent.plist (2016-02-23) [Support]
If you are constantly moving data into/out of your system via bittorrent, this can affect accessing your hard disk.
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
These guys can also keep your disk busy as well as your network, if a lot of the files being watched get touched.
Speaking of your hard disk. Your Mac is 4 years old. It is technically possible that your hard disk is starting to experience a lot more retries than it did when it was new, and this can affect performance.
If nothing else improves your performance, you may want to make a Genius Bar appointment at your local Apple Store for a free evaluation. Ask them to check out the hard disk for excessive retries. Well maybe do that before spending money on more RAM, but after cleaning up the software you have installed.
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