marke27

Q: 10.11.6 shut down issue

2011 iMac 2.5 GHz Intel Core i5.  I've updated to 10.11.6 and now the machine does not shut down unless manually.  Apps close but the finder disappears and doesn't respond.  Boots up and works fine with the power button though. 

 

Any suggestions ?

Posted on Aug 14, 2016 11:54 AM

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Q: 10.11.6 shut down issue

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  • Helpful answers

  • by macjack,Apple recommended

    macjack macjack Aug 15, 2016 1:56 PM in response to marke27
    Level 9 (55,682 points)
    Mac OS X
    Aug 15, 2016 1:56 PM in response to marke27

    Hi Mark, start up in Safe Mode and see if the problem still occurs:

    Restart holding the "shift" key.

    (Expect it to take longer to start this way because it runs a directory check first. Also give it a little time after start because it runs some maintenance routines in the beginning.)

  • by Eric Root,Helpful

    Eric Root Eric Root Aug 15, 2016 1:53 PM in response to marke27
    Level 9 (70,011 points)
    iTunes
    Aug 15, 2016 1:53 PM in response to marke27

    If you have Wacom tablet software installed, try uninstalling it.

     

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by marke27,

    marke27 marke27 Aug 15, 2016 1:56 PM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Aug 15, 2016 1:56 PM in response to Eric Root

    EtreCheck version: 3.0.1 (304)

    Report generated 2016-08-15 21:49:37

    Download EtreCheck from https://etrecheck.com

    Runtime 2:17

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Mac does not shutdown since the 10.11.6 update

     

    Hardware Information:

        iMac (21.5-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac12,1

        1 2.5 GHz Intel Core i5 CPU: 4-core

        20 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        AMD Radeon HD 6750M - VRAM: 512 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information:

        ST3500418AS disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (195.89 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Wacom Co.,Ltd. CTL-470

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.3.0-3 - SDK 10.8 - 2016-08-11) [Support]

     

    System Launch Agents:

        [not loaded]    9 Apple tasks

        [loaded]    156 Apple tasks

        [running]    73 Apple tasks

     

    System Launch Daemons:

        [not loaded]    47 Apple tasks

        [loaded]    159 Apple tasks

        [running]    85 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2012-05-01)

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-12)

        [running]    com.epson.ecrp.launcher.plist (2012-05-27)

        [failed]    com.epson.ews.launcher.plist (2011-11-14)

        [loaded]    com.google.keystone.agent.plist (2016-07-12)

        [loaded]    com.oracle.java.Java-Updater.plist (2014-10-20)

        [running]    com.trusteer.rapport.rapportd.plist (2016-07-18)

        [running]    com.wacom.pentablet.plist (2012-10-29) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-12) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13)

        [loaded]    com.google.keystone.daemon.plist (2016-07-12)

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-10-20)

        [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-04-20) [Support]

        [running]    com.trusteer.rooks.rooksd.plist (2016-07-18) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2012-05-01)

        [loaded]    com.adobe.ARM.[...].plist (2013-11-15)

        [running]    com.amazon.music.plist (2014-11-03)

        [loaded]    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.CF2345E8-F194-4B06-81F4-2FF FCB25C77B.plist (2012-03-30)

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-01-11) [Support]

        [loaded]    com.facebook.videochat.[redacted].plist (2014-08-09) [Support]

        [running]    com.spotify.webhelper.plist (2016-08-15) [Support]

        [running]    com.zeobit.MacKeeper.Helper.plist (2016-07-03)

     

    User Login Items:

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        Spotify    Application Hidden (/Applications/Spotify.app)

        BambooCore    Application Hidden (/Library/Application Support/Wacom/BambooCore.app)

     

    Internet Plug-ins:

        Flip4Mac WMV Plugin: 3.0.0.85 BETA  - SDK 10.7 (2012-08-20) [Support]

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-23) [Support]

        QuickTime Plugin: 7.7.3 (2016-08-11)

        AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]

        AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-23) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-08-11)

        WacomNetscape: 2.1.0-1 - SDK 10.8 (2013-08-05) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2012-06-11) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-08-05) [Support]

        JavaAppletPlugin: Java 8 Update 45 (2015-04-20) Check version

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    Safari Extensions:

        Buffer - Buffer - http://bufferapp.com (2014-01-03)

     

    3rd Party Preference Panes:

        Flash Player (2016-06-13) [Support]

        Flip4Mac WMV (2012-07-24) [Support]

        Java (2015-04-20) [Support]

        Trusteer Endpoint Protection (2016-08-03) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 303.36 GB

        Destinations:

            Untitled 1 [Local]

            Total size: 999.86 GB

            Total number of backups: 62

            Oldest backup: 05/10/2014, 16:13

            Last backup: 20/03/2016, 19:52

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 303.36 GB X 3)

     

    Top Processes by CPU:

             2%    WindowServer

             2%    fontd

             1%    kernel_task

             0%    Safari

             0%    rapportd

     

    Top Processes by Memory:

        1.18 GB    kernel_task

        287 MB    com.apple.WebKit.WebContent(3)

        225 MB    mds_stores

        143 MB    mdworker(7)

        123 MB    QuickLookSatellite

     

    Virtual Memory Information:

        15.00 GB    Free RAM

        4.80 GB    Used RAM (2.11 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Aug 15, 2016, 08:58:11 PM    Self test - passed

  • by Eric Root,

    Eric Root Eric Root Aug 15, 2016 1:58 PM in response to marke27
    Level 9 (70,011 points)
    iTunes
    Aug 15, 2016 1:58 PM in response to marke27

     

       [running]    com.trusteer.rapport.rapportd.plist (2016-07-18)

        [running]    com.wacom.pentablet.plist (2012-10-29) [Support]

     

    Delete the Wacom tablet software.

     

    MacKeeper – Do Not Install

     

    MacKeeper – Do Not Install (2)        See  SDW2001’s post

     

    MacKeeper Removal

     

    MacKeeper Removal


    Get rid of Trusteer. It doesn’t work well under Mac OS.

     

    Trusteer Rapport Uninstall