HT203060: Locate and view your connected device in iTunes

Learn about Locate and view your connected device in iTunes

Ami82

Level 1 (4 points)

iTunes

Q: My computer wont regonize me phone!

This is the message i get when i try to connect me phone to my comp!

"The iPhone cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes".

Both my computer and my phone have the latest version!

What steps should i take?

iPhone 6s, iOS 9.3.4

Posted on Aug 14, 2016 1:23 PM

I have this question too

Q: My computer wont regonize me phone!

All replies

Helpful answers

by Carolyn Samit,

Carolyn Samit Aug 14, 2016 1:27 PM in response to Ami82
Level 10 (120,670 points)

Apple Watch

Aug 14, 2016 1:27 PM in response to Ami82
Just in case, make sure iTunes is up to date....
Mac
Open iTunes.
From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
Follow the prompts to install the latest version.
Windows
Open iTunes.
From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
Follow the prompts to install the latest version.

Get the latest version of iTunes - Apple Support

And make sure your Mac OS X is up today. Open the App Store then select Updates from the menu.
Reply options

Link to this post

by Ami82,

Ami82 Aug 14, 2016 2:58 PM in response to Carolyn Samit
Level 1 (4 points)

iTunes

Aug 14, 2016 2:58 PM in response to Carolyn Samit

This version of iTunes (11.4) is the current version.
Reply options

Link to this post