Bohrer
Level 1 (4 points)
iCloud

Q: My Photo Stream empty on PC

I cannot get iCloud Photos to update/sync on my PC.  Running Windows 7.  Have loads of photos on my ipad and iPhone.  Uninstalled and reinstalled iCloud on my PC but still no luck.  I do see Shared photo albums and pics on PC but nothing in My Photo Stream.  When I go online to iCloud Photos, everything is there.  Any ideas?

Posted on Aug 13, 2016 2:43 PM

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Bohrer

Q: My Photo Stream empty on PC

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  • by jameson.h,

    jameson.h jameson.h Aug 14, 2016 4:33 PM in response to Bohrer
    Community Specialists
    Aug 14, 2016 4:33 PM in response to Bohrer

    Hi Bohrer,

     

    I understand that you're not seeing your iCloud photos on your Windows computer, despite the troubleshooting that you've gone through. I know that it's important to have access to your files, so I'm  happy to provide some help with this!

     

    Since you're seeing your photos on iCloud.com, it sounds as though you've got iCloud Photo Library on your devices. If you're seeing Photo Stream folders and names on your computer, then it's likely that iCloud Photo Library is not turned on there. Check out this article for details:

    Set up and use iCloud Photo Library on your Windows PC - Apple Support

    Turn on iCloud Photo Library

    1. Download iCloud for Windows.
    2. Open iCloud for Windows.
    3. Next to Photos, click Options.
    4. Select iCloud Photo Library.
    5. Click Done, then click Apply.
    6. Turn on iCloud Photo Library on all of your Apple devices.

    You can also choose to use My Photo Stream andiCloud Photo Sharing, and customize the location of your upload and download folders.

    After you turn on iCloud Photo Library, you can add iCloud for Windows to your status bar to see the progress of your uploads and downloads. Right click on the status bar in Windows Explorer and enable iCloud for Windows. 

    When you turn on iCloud Photo Library on your PC, My Photo Stream is turned off automatically. If you want to send new photos to your devices that don't use iCloud Photo Library, you can turn My Photo Stream back on.

     

    Thanks for using the Apple Support Communities, cheers!