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Aug 14, 2016 8:00 PM in response to robyertpwnsby Carolyn Samit,See if iTunes needs updating > Get the latest version of iTunes - Apple Support
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Aug 17, 2016 5:32 PM in response to Carolyn Samitby robyertpwns,IiTunes pops up but it's frozen at the very start. It says "not responding" when I close it through alt + control + delete.