Q: Help please :)
Hi, I have bought a second hand iphone on Vodafone which is fine how ever I am trying to do a restore so I can put my iTunes account on but it wont let me do a phone reset without the previous owners itune account password how do I reset with out this ?
iPhone 6
Posted on Aug 15, 2016 4:43 AM
If you are at the activation screen and seeing the requirement to sign in with the AppleID that was used to set up this iPhone, that is activation lock. You cannot bypass activation lock. The previous owner will have to remember or recover the password they used to set it up in order to remove it. There is no other solution for activation lock.
If the previous owner cannot or will not help you, then demand your money back. They should never have sold a device with activation lock still active.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
Posted on Aug 15, 2016 5:44 AM