Q: Cannot setup Exchange account on iPhone 6
I have an iPhone 6 running 9.3.2. I've tried adding my work Exchange account to the native app as well as the Outlook app and it won't work. It either says it cannot verify account details or it asks me to check user name and password. My exchange account also won't add to my old iPhone 4S or the iPad 3.
Other iPhone users at work added their Exchange accounts without a problem. Mine is the only one the Exchange team is aware of that won't work. They have not been able to help. There are no IMAP settings so I can only add as an Exchange account.
I've tried resetting the network settings but that didn't help. I even tried the CloudMail app and the didn't work either.
Any ideas?
iPhone 6, iOS 9.3.2
Posted on Aug 12, 2016 6:21 AM
Good news! It turns out that my account was in the wrong OU. A while back I was used as a guinea pig by Active Directory and they moved me to a different OU and never moved me back. Once I was moved to the correct OU the Exchange account installed and my mail was downloaded.
Thanks so much for your advice and support!
Posted on Aug 16, 2016 4:37 AM