luv2flydenise
Level 1 (8 points)
iPad

Q: IPad2 Can't restore from backup(no wifi networks)

Now that I hit restore from factory settings and can't get passed the choose a Wi-Fi Network it does not recognize any network now. Thought I could restore from backup and when it asks for ITunes password to continue it starts then says password for ITunes is not correct which is wrong I have checked and double checked. Does anyone have any recommendations to get the IPad to work again?????

iPad 2, iOS 9.3.4

Posted on Aug 14, 2016 10:11 AM

Close
luv2flydenise

Q: IPad2 Can't restore from backup(no wifi networks)

  • All replies
  • Helpful answers

  • by Corrie84,

    Corrie84 Corrie84 Aug 15, 2016 8:32 AM in response to luv2flydenise
    Community Specialists
    Aug 15, 2016 8:32 AM in response to luv2flydenise

    Hello luv2flydenise, 

     

    Welcome to Apple Support Communities! 

     

    I see that you are unable to restore your iPad from a backup. I'm sorry that you're still having trouble with the restore. I rely on my iPad daily. So, I can appreciate wanting to get this taken care of as quickly as possible. 

     

    It appears that you have encrypted your iTunes backup, and that is why it is asking for a password. Please see the article About encrypted backups in iTunes, specifically, these sections:

     

    The Encrypt Backup feature in iTunes locks and encodes your data. An encrypted iTunes backup includes certain information that other backups don't:

    • Your saved passwords
    • Wi-Fi settings
    • Website history
    • Health data

    iTunes doesn't encrypt your backups by default. To encrypt a backup in iTunes for the first time, you'll need to turn on the password-protected Encrypt Backup option. After you turn on Encrypt Backup, iTunes automatically makes encrypted backups for that device from then on.

    There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.

     

    At this point, I would advise to try a different physical location and Wi-Fi network to see if you are able to connect and restore from your iCloud backup.

     

    Best Regards.