Phoebe Cottingham

Q: ICloud sync broken between Yosemite Mac (too old for El Capitan) and iOS9.3 on devices, for all Apple apps. Any solution?

Ever since getting new iPad and iPhone a week ago, with iOS 9.3.4, I can not rely on iCloud (iCloud Drive) to get syncing between these iOS devices and my iMac on docs or entries I create under Pages, Numbers, Calendar, Contacts, Notes, Reminders.

 

With no syncing going on, I am now frustrated with Apple's basic applications.  Is the only solution to buy a new iMac that can do El Capitan to get iCloud to sync??

 

My 2008 iMac cannot go beyond the last version of Yosemite.  Yet the apps on it I continue to use with no problems --except iCloud that cannot do what it should.  I believe Yosemite on the 2008 iMac has been put out of business by the latest iOS. 

 

That is the problem -- unless someone has found a workaround.  Without a functional iCloud, the syncing I have been expecting is gone.  I need to change how I manage what I do on the devices and the computer.

 

I would like to find a way to safely "merge" the docs created in these apps on the two devices and the computer. Initially a merge will have duplicates.  I cannot let the docs on any one device override the docs on the others. 

 

To prevent loss of docs on any one device/computer, I fear attempting to use iTunes.  So I will not attempt It.  Maybe I have to go "manual", and look at the files on each, and do the merge manually, by emailing.  Help!  I discovered this by happenstance and now as I look more carefully I can see that syncing is not happening at all.

iMac, OS X Mountain Lion (10.8.4)

Posted on Aug 12, 2016 2:50 PM

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Q: ICloud sync broken between Yosemite Mac (too old for El Capitan) and iOS9.3 on devices, for all Apple apps. Any solution?

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  • Helpful answers

  • by Lanny,

    Lanny Lanny Aug 12, 2016 3:25 PM in response to Phoebe Cottingham
    Level 5 (7,888 points)
    Desktops
    Aug 12, 2016 3:25 PM in response to Phoebe Cottingham

    between Yosemite Mac (too old for El Capitan)

    Any Mac that can run Yosemite can run El Capitan. Early 2008 iMacs can run El Capitan.

  • by Eric Root,

    Eric Root Eric Root Aug 13, 2016 11:32 AM in response to Phoebe Cottingham
    Level 9 (69,613 points)
    iTunes
    Aug 13, 2016 11:32 AM in response to Phoebe Cottingham

    I have an early 2008 iMac which is running Yosemite. I have 6 GB of RAM installed, which I purchased from the link below.

     

    Other World Computing

     

    Try going to iCloud.com to see if the items are there and whether they are from the device or the computer. That should show whether the device or the computer isn't syncing. If the computer, try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing. If the device, go to Settings/iCloud and do the above. You can also try signing out of iCloud and then sign in again.

  • by Phoebe Cottingham,

    Phoebe Cottingham Phoebe Cottingham Aug 13, 2016 3:31 PM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Aug 13, 2016 3:31 PM in response to Eric Root

    Thanks Eric,

    I did upgrade my iMac memory using Other World Computing over a year ago.  For my particular "early 2008" iMac, it was determined by Apple, given the SN, that the maximum memory was 4 GB, not 6 GB.  That is probably the reason why they also ruled out attempting to put El Capitan on my particular iMac.

     

    I've poked around with my iCloud Drive.  I find it is only storing and syncing Pages, Numbers, Keynote docs.  There is nothing there from my Notes or other standard Apple apps that come in the Apple system.  My preferences show that all these apps are checked to be actively stored in iCloud Drive and synced, but they are not. I also noticed that iCloud Drive doesn't seem to recognize hierarchical filing within Pages, Numbers. It counts as a single "item" any file folder, despite there being multiple items within the file, and sub files.

     

    I did not try turning off "syncing" under the iMac's system/preferences. I tried turning off just one of the Apple apps from iCloud syncing, and it warned me all docs from my iMac for that app would be deleted.

     

    I plan to next ask the techies at my local Apple User Group for advice. I suspect the answer will be get a newer computer.  That doesn't answer, however, why iCloud Drive doesn't store the Notes, Contacts, Email in the cloud or sync the entries between iMac and the iOS devices.

     

    Fortunately for the iMac backup I have a LaCie drive doing so through Timemachine.  But the docs or the entries I do through my iPad or iPhone are not getting synced into the iMac.

  • by Lanny,

    Lanny Lanny Aug 13, 2016 3:48 PM in response to Phoebe Cottingham
    Level 5 (7,888 points)
    Desktops
    Aug 13, 2016 3:48 PM in response to Phoebe Cottingham

    The max RAM for your Mac is 6 GBs, not 4 GBs.

     

    So, bad information leads to faulty decisions.

     

    Additionally, El Capitan doesn't use any more RAM than Yosemite.

  • by Lanny,Helpful

    Lanny Lanny Aug 14, 2016 2:31 PM in response to Phoebe Cottingham
    Level 5 (7,888 points)
    Desktops
    Aug 14, 2016 2:31 PM in response to Phoebe Cottingham
  • by Eric Root,

    Eric Root Eric Root Aug 14, 2016 9:32 AM in response to Phoebe Cottingham
    Level 9 (69,613 points)
    iTunes
    Aug 14, 2016 9:32 AM in response to Phoebe Cottingham

    If you turn off syncing, the files remain in iCloud and when you resync, they will download again.

     

    As Lanny posted, you can use 6 GB of RAM. OWC has tested RAM above what Apple states is the limit. I have 6 GB and it is in use.

     

    Screen Shot 2016-08-14 at 12.30.36 PM.png

  • by Phoebe Cottingham,

    Phoebe Cottingham Phoebe Cottingham Aug 14, 2016 2:50 PM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Aug 14, 2016 2:50 PM in response to Eric Root

    Thanks to both Eric and Lanny!

    You convinced me I should get the 6GB upgrade kit for my iMac, April 2008.

    I've ordered it already.  I do want to upgrade then to El Capitan.  Save myself from buying new computer...!

     

    I did more digging and comparisons of the syncing on iCloud. iOS (iPad and iPhone) syncing is 100% through iCloud. The problem is with iMac not syncing on Notes anymore. iMac does sync new Calendar and Contacts updates from the iOS through iCloud sync.  I'm hoping El Capitan will clean up whatever the iMac is doing to fail on Notes.

     

    Eric, I also did as you suggested: I clicked off the apps under preferences/iCloud/iCloud Drive that I have been concerned about.  I waited some minutes, and reclicked as active under iCloud syncing.

     

    I do notice that iCloud Drive does not accurately show all of what is in iCloud files for Pages, Numbers, Notes. 

     

    For now I will focus on seeing if the 6 GB Other World Computing upgrade followed by El Capitan upgrade from Yosemite get the April 2008 iMac to work with iCloud on Notes.  Also, does iCloud Drive show all recent Pages, Numbers, as it is supposed to do.

     

    It is possible that the purchase of the new iPad and iPhone at my local AT&T store two weeks ago kept the iOS devices syncing together, but lost iMac syncing on Notes -- yet it does sync on Contacts, Reminders, etc.

     

    I've learned so much thanks for your very helpful suggestions and pointers, from Lanny and Eric.  Kudos!

  • by Eric Root,

    Eric Root Eric Root Aug 15, 2016 9:44 AM in response to Phoebe Cottingham
    Level 9 (69,613 points)
    iTunes
    Aug 15, 2016 9:44 AM in response to Phoebe Cottingham

    You are welcome. For Notes, try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing.

     

    Have you tried signing out of iCloud and then sign back in?

  • by Lanny,

    Lanny Lanny Aug 15, 2016 10:27 AM in response to Phoebe Cottingham
    Level 5 (7,888 points)
    Desktops
    Aug 15, 2016 10:27 AM in response to Phoebe Cottingham

    Just to clear up a few things:

     

    1. Yosemite and El Capitan have identical RAM usage/needs, so there was no reason why you couldn't have upgraded to El Capitan last year, when in was introduced. 4 GBs of RAM is the minimum requirement for both.

     

    2. There was no reported issue with Notes not synching with iCloud under Yosemite, so simply upgrading to El Capitan should not be a fix for the issue. Try the things that Eric Root suggested to fix this issue now.