Aggiebeach
Level 1 (8 points)
iCloud

Q: Need help with Family Sharing

I recently setup family sharing with kids and works great for purchases.  I have now added my wife in as well, but when she goes to purchase iCloud storage she is getting prompted for a credit card rather than having it use my account/card.  I have checked and made sure her device has my account selected to use when making purchases.  Any ideas or suggestions?

iPhone 6 Plus, iOS 9.3.4

Posted on Aug 15, 2016 11:22 AM

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Aggiebeach

Q: Need help with Family Sharing

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 15, 2016 11:24 AM in response to Aggiebeach
    Level 9 (57,294 points)
    iPhone
    Aug 15, 2016 11:24 AM in response to Aggiebeach

    That is probably because iCloud storage cannot be shared across different devices. If she has a different iCloud ID, increasing storage would only be for her account on her ID, not shared.

  • by Aggiebeach,

    Aggiebeach Aggiebeach Aug 15, 2016 11:36 AM in response to ChrisJ4203
    Level 1 (8 points)
    iCloud
    Aug 15, 2016 11:36 AM in response to ChrisJ4203

    Appreciate the input.  You are right.  Originally we shared an account and I had purchased storage which we were able to share.  However with Family Sharing that doesn't work and storage has to be purchased for each individual device.  I already purchased this on kids phones without problem, but am having the issue when trying to buy storage on her phone.

     

    I am doing a reset to see if there might be something from the old setting junking up the account, but other than that, I am not sure what to do.  Hmmm.....

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 15, 2016 11:42 AM in response to Aggiebeach
    Level 9 (57,294 points)
    iPhone
    Aug 15, 2016 11:42 AM in response to Aggiebeach

    Okay, so you understand that you cannot share storage. Then what is the problem with using her credit card? I'm not understanding what the problem is now. It is not going to use the Family Sharing credit card since you cannot upgrade her storage. She has to do it herself with her own account login.

  • by Aggiebeach,

    Aggiebeach Aggiebeach Aug 15, 2016 11:51 AM in response to ChrisJ4203
    Level 1 (8 points)
    iCloud
    Aug 15, 2016 11:51 AM in response to ChrisJ4203

    If you read up on Family Sharing, one of the key benefits is being able to have all purchases from those in the "family" to use a common method of purchase.  I can certainly add a credit card for her, but it doesn't answer the question of why I can buy using my credit card on my kids phones, 2 of whom have accounts setup the same as my wife, but my wife's device won't.

     

    Anyway, not here to argue about using a credit card, I was looking for advice on the Family Sharing setup.  Thanks anyway for your input.  Have a good day.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 15, 2016 12:59 PM in response to Aggiebeach
    Level 9 (57,294 points)
    iPhone
    Aug 15, 2016 12:59 PM in response to Aggiebeach

    The fact you were able to do that with the children may just be that, they are children. No where in either of the support documents that I have located about Family Sharing talk about upgrading iCloud from the family account.

    Set up Family Sharing - Apple Support  

    Family Sharing - Apple Support

     

    The family purchases refer to music and applications. I am not here to argue either, just provide as much information as possible. If you still feel there is an error, you can contact iTunes support for further clarification. Family Sharing - Apple Support