BlueAngel889
Level 1 (8 points)
iPhone

Q: iphone cannot sync but my windows 7 could see my photos

I just bought iphone6s and downloaded new version of itunes but i have windows 7 , the problem is Itunes won't let me sync for the reason it cannot detect my iphone but I could browse my iphone to my computer to see what photos I have, what's wrong with my itunes?

iPhone 6s, Windows 7, null

Posted on Aug 15, 2016 11:02 AM

by ChrisJ4203,Apple recommended
ChrisJ4203 ChrisJ4203
Level 9 (57,294 points)
iPhone
A:

Photos and syncing are two different things. The ability of the computer to see photos has to do with Windows recognizing the device. If iTunes is not recognizing the device, then you need to follow the troubleshooting steps in this support document. If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Posted on Aug 15, 2016 11:09 AM

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BlueAngel889

Q: iphone cannot sync but my windows 7 could see my photos

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 15, 2016 11:08 AM in response to BlueAngel889
    Level 7 (31,176 points)
    Apple Watch
    Aug 15, 2016 11:08 AM in response to BlueAngel889

    Hi

     

    Follow the steps here:

     

    If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 Aug 15, 2016 11:09 AM in response to BlueAngel889
    Level 9 (57,294 points)
    iPhone
    Aug 15, 2016 11:09 AM in response to BlueAngel889

    Photos and syncing are two different things. The ability of the computer to see photos has to do with Windows recognizing the device. If iTunes is not recognizing the device, then you need to follow the troubleshooting steps in this support document. If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

  • by elcpu,

    elcpu elcpu Aug 15, 2016 11:26 AM in response to BlueAngel889
    Level 6 (15,946 points)
    Photos for Mac
    Aug 15, 2016 11:26 AM in response to BlueAngel889

    I suggest deleting and reinstalling iTunes from your computer by following the steps in this article precisely. Following the order and all steps is critical in deleting the Apple drivers. This will reinstall a fresh and up-to-date version of iTunes which should then see your iPhone.  Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

  • by BlueAngel889,

    BlueAngel889 BlueAngel889 Aug 19, 2016 7:52 AM in response to BlueAngel889
    Level 1 (8 points)
    iPhone
    Aug 19, 2016 7:52 AM in response to BlueAngel889

    Sorry guys I tried evething of usual answer but after 3 days of looking , here is the best solution that works for me.

    from the guy name Planetadam... thanks by the way \m/

    -----

    1. 1. With iPhone plugged into USB - goto Control Panel - System - Device Manager - expand 'Mobile Devices' and uninstall the 'Apple iPhone'

     

    1. 2. Staying in the Device panel expand the USB Controllers - unstall the 'Apple Mobile Device USB Driver' and close the device manager window

     

    1. 3. Now unplug any Apple USB device.

     

    1. 4. Control Panel - Programs & Features - UNINSTALL  "Apple Mobile Device Support"

     

    1. 5. Restart Computer

     

    1. 5. Open Windows Explorer and navigate to C:/ProgramData/Apple/Installer Cache/

     

    Apple Mobile Device Support 8.1.1.3----- works for me the rest is not.

     

    Now 'sort by date' in that directory, and open a folder that's an earlier/previous version ("Apple Mobile Device Support 4.0.0.97" worked great for me) and double click the installer that resides in that folder (AppleMobileDeviceSupport64.msi) and allow it to run.

     

    1. 6. Restart your computer

     

    1. 7. Plug in your iPhone and allow it to re-detect the device.

     

    1. 8. Open iTunes and hopefully you'll be back in business.