iMacRavishanka
Level 1 (8 points)
Applications

Q: Apple ipad air Company Lock at access, need to recover or reinstall,help me.

I have restored my ipad air because of the passcode lock and now the passcode lock is gone, but another big problem occured among the restoring.After the 'Hello' screen they asking LEONARDO ASSICURAZIONI S.R.L. account and password to access my ipad. I think this ipad came from that company which named "LEONARDO ASSICURAZIONI S.R.LUntitled.png".I got this ipad from my friend in abroad. Even he dont know about this and now i'm helpless. There is no way to access my ipad now. What can i do now? Can i reinstall softwares or anything else?

iPad Air, iOS 9.3.4, null

Posted on Aug 12, 2016 10:44 AM

by celliott147,Apple recommended
celliott147 celliott147
Level 4 (1,570 points)
Apple Watch
A:

You will need to contact the seller of the iPad. This is likely a device purchased through and enrolled in the Device Enrollment Program (DEP) and managed with a Mobile Device Manager (MDM). A device purchased through the DEP that is associated with a MDM will always re-manage itself immediately upon a restore. You cannot override this without the seller and/or company helping you out. There may or may not be an Apple ID associated with the device. If there is, the company should either have the credentials or ability to wipe them off the device.

Posted on Aug 16, 2016 10:43 PM

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iMacRavishanka

Q: Apple ipad air Company Lock at access, need to recover or reinstall,help me.

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  • Helpful answers

  • by Tesserax,

    Tesserax Tesserax Aug 12, 2016 3:25 PM in response to iMacRavishanka
    Level 9 (53,908 points)
    Wireless
    Aug 12, 2016 3:25 PM in response to iMacRavishanka

    The issue is, most likely, that the previous owner's Apple ID is still associated with this device. Unless you can get with them to remove their Apple ID, you are pretty much out of luck.

     

    You can check to see if the Activation Lock is still enabled on this iPad.

  • by celliott147,Apple recommended

    celliott147 celliott147 Aug 16, 2016 10:43 PM in response to iMacRavishanka
    Level 4 (1,570 points)
    Apple Watch
    Aug 16, 2016 10:43 PM in response to iMacRavishanka

    You will need to contact the seller of the iPad. This is likely a device purchased through and enrolled in the Device Enrollment Program (DEP) and managed with a Mobile Device Manager (MDM). A device purchased through the DEP that is associated with a MDM will always re-manage itself immediately upon a restore. You cannot override this without the seller and/or company helping you out. There may or may not be an Apple ID associated with the device. If there is, the company should either have the credentials or ability to wipe them off the device.

  • by iMacRavishanka,

    iMacRavishanka iMacRavishanka Aug 16, 2016 6:29 PM in response to Tesserax
    Level 1 (8 points)
    Applications
    Aug 16, 2016 6:29 PM in response to Tesserax

    No, Theres not a deal with Appe id and i checked it.Theres no any activation lock. Only problem is it needs company email and password.

  • by iMacRavishanka,

    iMacRavishanka iMacRavishanka Aug 16, 2016 6:33 PM in response to celliott147
    Level 1 (8 points)
    Applications
    Aug 16, 2016 6:33 PM in response to celliott147

    Mmmm... Nothing to do now.... I dont have a contact with that company. and theres no any icloud accont there. i checked it.Only issue is need that email and password to log this ipad and i dont have it.

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Aug 16, 2016 10:44 PM in response to iMacRavishanka
    Level 9 (56,876 points)
    iPhone
    Aug 16, 2016 10:44 PM in response to iMacRavishanka

    You need to try and contact this company. As celliott147 said earlier, this device is being controlled by an MDM, and you are going to have to ask them to remove this device from their setup, or you will never be able to use it. No one here can help you, only the company the device is locked to. Suggest you try and Google them for a phone number, then talk to their IT department.

  • by iMacRavishanka,

    iMacRavishanka iMacRavishanka Aug 16, 2016 10:54 PM in response to ChrisJ4203
    Level 1 (8 points)
    Applications
    Aug 16, 2016 10:54 PM in response to ChrisJ4203

    As i think, seller has cheated me. He told me that there have only passcode lock. i just buy it .and I removed that passcode lock by restoring the ipad.After the setup screen its asking that company's email and password to unlock it.Thats the story. Now theres only way to do for me,can sell this for the parts.... (sad)(sad)...Its an Italian company. here is the email and their phone number, Anyone here to call them and request for the password and emaill? Thank you very much.

     

    Leonardo Assicurazioni

    Leonardo Assicurazioni
    Viale della Liberazione 16/a
    20124 Milano

    Professione Milano

    professione.milano@generalimilano.it
    T. 02 8877241 - 02 8877269

     

     

    Mappa

     

  • by iMacRavishanka,

    iMacRavishanka iMacRavishanka Aug 16, 2016 10:58 PM in response to iMacRavishanka
    Level 1 (8 points)
    Applications
    Aug 16, 2016 10:58 PM in response to iMacRavishanka

    here u have that company's phone number and email, if anyone can help me here? call i and asking for the password and their email for me/?

    Leonardo Assicurazioni

    Leonardo Assicurazioni
    Viale della Liberazione 16/a
    20124 Milano

     

     

    Professione Milano

    professione.milano@generalimilano.it
    T. 02 8877241 - 02 8877269

     

     

    Mappa

     

  • by iMacRavishanka,

    iMacRavishanka iMacRavishanka Aug 16, 2016 11:03 PM in response to iMacRavishanka
    Level 1 (8 points)
    Applications
    Aug 16, 2016 11:03 PM in response to iMacRavishanka

    Leonardo Assicurazioni

    Leonardo Assicurazioni
    Viale della Liberazione 16/a
    20124 Milano

     

     

    Professione Milano

    professione.milano@generalimilano.it
    T. 02 8877241 - 02 8877269

     

    here u have that company's phone number and email, if anyone can help me here? call i and asking for the password and their email for me/?

     

     

    Mappa

     

  • by imobl,

    imobl imobl Aug 17, 2016 7:20 AM in response to iMacRavishanka
    Level 5 (6,857 points)
    iPhone
    Aug 17, 2016 7:20 AM in response to iMacRavishanka

    Contact them yourself. Expend the effort if you wish to

    get the iPad into a state where you can use it. If there is a

    cost to make the call, you will have to pay it if you cannot

    make a free call using Skype, WhatsApp or similar app.

     

    That company may ask for information about the iPad that

    only you will be able to provide.

     

    Is there some reason other than potential cost that you cannot do this?

    I am not trying to be rude, just don't understand why you

    want someone else to do this instead of doing it yourself.

  • by forxglos,

    forxglos forxglos Aug 17, 2016 9:16 AM in response to iMacRavishanka
    Level 1 (4 points)
    iPad
    Aug 17, 2016 9:16 AM in response to iMacRavishanka

    troubles...