RechargeableJam

Q: My apple pencil won't work after the 9.3.4 update.

My apple pencil won't work after the 9.3.4 update. I've tried to reboot but still wouldn't work. Tried forget device and whenever I connect the pencil to the ipad pro, it says that it doesn't recognize the cable / device. Help please.

 

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iPad Pro, iOS 9.3.4, null

Posted on Aug 15, 2016 1:56 PM

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Q: My apple pencil won't work after the 9.3.4 update.

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  • by Johann.B,

    Johann.B Johann.B Aug 15, 2016 1:53 PM in response to RechargeableJam
    Community Specialists
    Aug 15, 2016 1:53 PM in response to RechargeableJam

    Greetings RechargeableJam,

     

    Welcome to Apple Support Communities! 

     

    I see that your Apple Pencil won't work after updating to iOS 9.3.4. I can imagine that it's concerning to have an issue with something that worked with your previous iOS software version. I'm happy to help assist you in finding the best resolution. 

     

    First, let's close all open apps on your iPad Pro. This can make sure that there is nothing running in the background that's causing a conflict. The following article will help:

    Force an app to close on your iPhone, iPad, or iPod touch

     

    Then, connect the Apple Pencil and see if it is recognized this time. If you don't see the Pair button, wait for one minute while your Apple Pencil charges. Then unplug your Apple Pencil, plug it back in, and wait until you see the Pair button.

     

    Best Regards.