Wozowski
Level 1 (9 points)
iPhone

Q: Email won't send on iPhone 6 and iPad Pro since 9.3.4 upgrade

I have 5 email accounts set up on both devices. Two Gmail, an Apple and two generic IMAP accounts associated with my web provider.

 

Ever since updating to iOS 9.3.4 one of the generic accounts refuses to send email, but still receives.

 

I've done everything suggested in Get help with Mail on iPhone, iPad, and iPod touch multiple times.

 

I've changed the email password multiple times and had the web provider check for blocked IPs and other issues their end. Nothing works.

 

The fact it has occurred on both my iPhone 6 and iPad Pro but not my desktop leads me to think it is something to do with the iOS.

 

Of course of the 5 email accounts I have the one that is broken is my main business address (Murphy's Law) and I NEED this fixed as soon as possible. I am constantly on the road and need to use the iPad and iPhone for business emails.

 

Please help and don't suggest Get help with Mail on iPhone, iPad, and iPod touch page.

iPhone 6, iOS 9.3.4, iPad Pro

Posted on Aug 8, 2016 11:19 PM

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Wozowski

Q: Email won't send on iPhone 6 and iPad Pro since 9.3.4 upgrade

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  • Helpful answers

  • by tompos,

    tompos tompos Aug 15, 2016 2:08 PM in response to Wozowski
    Level 1 (4 points)
    iPhone
    Aug 15, 2016 2:08 PM in response to Wozowski

    I'm having the same problem too.

  • by Wozowski,

    Wozowski Wozowski Aug 15, 2016 3:34 PM in response to tompos
    Level 1 (9 points)
    iPhone
    Aug 15, 2016 3:34 PM in response to tompos

    Well by the looks Apple support won't be helping us anytime soon.

     

    One week later and I am still unable to send any work email from my iPhone or iPad and I've had zero response.

     

    85 views says people are looking at the post (and problem) so that is a good sign, I'm sure we're not the only two on the planet with the same issue.

  • by razmee209,

    razmee209 razmee209 Aug 15, 2016 3:37 PM in response to Wozowski
    Level 7 (32,956 points)
    Aug 15, 2016 3:37 PM in response to Wozowski

    Wozowski wrote:

     

    Well by the looks Apple support won't be helping us anytime soon.

     

    One week later and I am still unable to send any work email from my iPhone or iPad and I've had zero response.

     

    85 views says people are looking at the post (and problem) so that is a good sign, I'm sure we're not the only two on the planet with the same issue.

    this is a user to user technical forum, user who volunteer their time to respond to post.

     

    The link you provided also states to contact Apple support have you done so?

     

    Also the issue is probably more  with your email provider than Apple and your iPhone, I assume they've already told you to delete and reinstall the email account.

     

    Usually when you can't send and email is because you don't have a password for your outgoing mail server.

  • by tompos,

    tompos tompos Aug 15, 2016 3:42 PM in response to razmee209
    Level 1 (4 points)
    iPhone
    Aug 15, 2016 3:42 PM in response to razmee209

    I Discovered that I can send an email if I do it straight from the mail app, but if I try to send from the camera roll or any other app it will just sit in the outbox.   This all started right after the update. 

  • by Wozowski,

    Wozowski Wozowski Aug 15, 2016 3:45 PM in response to razmee209
    Level 1 (9 points)
    iPhone
    Aug 15, 2016 3:45 PM in response to razmee209

    Hi Razmee

     

    Yes Apple has been contacted and yes I have checked the outgoing password, although that is a good tip for Tompos.

     

    There is a password required for incoming and outgoing mail servers on iOS where there isn't on OSX.

     

    As I said I have two email addresses with the same provider one of which is working perfectly and the other which is not. I have had the provider check everything there end and they are stumped - the settings are almost identical across both emails and there are no IP blocks.

     

    I have done everything suggested in Get help with Mail on iPhone, iPad, and iPod touch which includes deleting and reinstalling. I've been setting up mail accounts on iOS since iPhone 2 so I know my way around pretty well and I just can't see what the issue is. So frustrating.