foxsml
Level 1 (5 points)
iPhone

Q: Something wrong with my IPhone 6. Help?!

Hi, earlier today, my iphone was stuck in a continuous reboot loop that would not end. I put the Iphone in recovery mode to try to recover the Iphone. The first popup said, the Iphone cannot be updated, so I have to restore the Iphone. Then I tried to restore it but then after it extracts the software, it says "Waiting for IPhone" then I wait for the IPhone for a while and then I get a popup where it says "IPhone cannot be recovered, Error Occured (9)". I went to see what that meant then I restarted my IPhone by holding the power and home button. Then i tried the recovery again, but the same thing happened. I also tried more cords and i tried more computers but that also did not work. I also tried to boot the device in safemode which also did not work. Also, to clarify I am not jailbroken and I have an IPhone 6. 

iPhone 6, iOS 9.3.4

Posted on Aug 15, 2016 5:31 PM

by Malignance,Apple recommended
Malignance Malignance
Level 5 (4,462 points)
iPhone
A:

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

  • The iPhone [device name] could not be restored. An unknown error occurred (9).
  • The iPhone [device name] could not be restored. An unknown error occurred (4005).
  • The iPhone [device name] could not be restored. An unknown error occurred (4013).
  • The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps to restore your iOS device:

  1. Install the latest version of iTunes.
  2. Restart your computer.
  3. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
  4. Try to restore your device using another USB cable.
  5. Try to restore your device on another computer.
  6. Force your device to restart.

 

From Apple Support > Get help with iOS update and restore errors - Apple Support

Posted on Aug 15, 2016 6:46 PM

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foxsml

Q: Something wrong with my IPhone 6. Help?!

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  • Helpful answers

  • by Malignance,Apple recommended

    Malignance Malignance Aug 15, 2016 6:46 PM in response to foxsml
    Level 5 (4,462 points)
    iPhone
    Aug 15, 2016 6:46 PM in response to foxsml

    If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

    When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

    If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

    • The iPhone [device name] could not be restored. An unknown error occurred (9).
    • The iPhone [device name] could not be restored. An unknown error occurred (4005).
    • The iPhone [device name] could not be restored. An unknown error occurred (4013).
    • The iPhone [device name] could not be restored. An unknown error occurred (4014).

    Try these steps to restore your iOS device:

    1. Install the latest version of iTunes.
    2. Restart your computer.
    3. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
    4. Try to restore your device using another USB cable.
    5. Try to restore your device on another computer.
    6. Force your device to restart.

     

    From Apple Support > Get help with iOS update and restore errors - Apple Support

  • by foxsml,

    foxsml foxsml Aug 15, 2016 8:33 PM in response to Malignance
    Level 1 (5 points)
    iPhone
    Aug 15, 2016 8:33 PM in response to Malignance

    Yes, I have tried these things, I tried force restarting the IPhone by holding the home and Power Off buttons. After the restart the same thing happened and I could not restore the IPhone. I Installed the latest version of Itunes,Updated my computer, restarted computer, used different cables, and used other computers. I still get the same message after the "Waiting For IPhone" message. Also, I still have my warranty on the IPhone so will I be able to get a new one free?