grom751

Q: How come iphone 6 128gb only has 114gb (capacity 114gb, available 110)installed but sells as 128gb?

MY iPhone 6 128gb actual capacity is 114gb where is the rest 14gb? And no that's not because of the OS !

iPhone 6, iOS 8

Posted on Sep 28, 2014 4:30 PM

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Q: How come iphone 6 128gb only has 114gb (capacity 114gb, available 110)installed but sells as 128gb?

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Nov 4, 2015 8:11 PM in response to Lawrence Finch
    Level 9 (53,732 points)
    Desktops
    Nov 4, 2015 8:11 PM in response to Lawrence Finch

    Lawrence Finch wrote:

     

    It's been observed over and over that people post without bothering to read the previous posts. There was nothing that was posted in the past few days that wasn't said in this thread a year ago.

    They are getting so blatant about it that they are beginning to appear like they are trolls.

  • by TheSnapDude,

    TheSnapDude TheSnapDude Nov 4, 2015 8:34 PM in response to Meg St._Clair
    Level 1 (126 points)
    iPhone
    Nov 4, 2015 8:34 PM in response to Meg St._Clair

    Great job, thank you for your amazing help on these Apple Support Forums!

  • by rbrylawski,

    rbrylawski rbrylawski Nov 5, 2015 5:36 AM in response to TheSnapDude
    Level 6 (11,941 points)
    Nov 5, 2015 5:36 AM in response to TheSnapDude

    TheSnapDude wrote:

     

    Great job, thank you for your amazing help on these Apple Support Forums!

    That was so nice of you.  Meg is a great help on these forums.  Yes she is!

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Nov 5, 2015 6:25 AM in response to TheSnapDude
    Level 9 (59,146 points)
    iPhone
    Nov 5, 2015 6:25 AM in response to TheSnapDude

    TheSnapDude wrote:

     

    Great job, thank you for your amazing help on these Apple Support Forums!

    Thank you!

  • by wildejamey,

    wildejamey wildejamey Jul 30, 2016 10:45 AM in response to grom751
    Level 1 (8 points)
    iPhone
    Jul 30, 2016 10:45 AM in response to grom751

    I exactly agree with the confusion this causes. I have the same on my ipod 128GB which shows 114 instead of 128 and only after that a further deduction for Apps etc. Roaminggnome - very interesting and I have researched and now understand the decimal v binary bases, GB v GiB etc but we are not all computer engineers or geeks, so looked at by the ordinary intelligent and logical consumer a 14GB differential between advertised and displayed capacity appears huge without further explanation. What very much annoyed me was that when I spoke to someone at Apple Support they were blissfully ignorant of this explanation - which I would have thought technically pretty basic and something a lot of people would have contacted them about. They told me there must be a fault and to take it back for a replacement - which of course merely takes you back to square one. Ditto the "technician" at the Apple store. What are these people employed for? I shouldn't have to rely on researching such a basic source of consumer confusion myself over the internet. Now I seem to have returned a perfectly sound ipod needlessly, at great inconvenience. No doubt without this research I'd be returning the second one. Apple "support" really ought to get a grip and ensure all their technical personnel are fully trained to explain this problem. The guy I spoke to was clearly clueless and could not even look me in the eye. Hopeless.

  • by wildejamey,

    wildejamey wildejamey Jul 30, 2016 10:47 AM in response to Meg St._Clair
    Level 1 (8 points)
    iPhone
    Jul 30, 2016 10:47 AM in response to Meg St._Clair

    Yes, snapdude but we shouldn't need to rely on forums when technical staff are employed to deal with precisely these sort of problems.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jul 30, 2016 2:02 PM in response to wildejamey
    Level 9 (59,146 points)
    iPhone
    Jul 30, 2016 2:02 PM in response to wildejamey

    wildejamey wrote:

     

    Yes, snapdude but we shouldn't need to rely on forums when technical staff are employed to deal with precisely these sort of problems.

    A) I am not a dude. B) Almost everyone here is a volunteer. C) There is no problem. D) Of course you have to do some research about anything you don't know much about. That's how many of use ended up here. We came with questions and learned enough to help others.

  • by Csound1,

    Csound1 Csound1 Jul 30, 2016 3:20 PM in response to wildejamey
    Level 9 (50,786 points)
    Desktops
    Jul 30, 2016 3:20 PM in response to wildejamey

    wildejamey wrote:

     

    Yes, snapdude but we shouldn't need to rely on forums when technical staff are employed to deal with precisely these sort of problems.

    We are all volunteers, not employees.

  • by markfromlandolakes,

    markfromlandolakes markfromlandolakes Aug 15, 2016 2:43 PM in response to roaminggnome
    Level 1 (9 points)
    iBooks
    Aug 15, 2016 2:43 PM in response to roaminggnome

    Why does MacOS (Since OS X 10.6) use 1 KiloByte = 1000 Bytes while iOS uses 1KiloByte = 1024 Bytes?

     

    The following is from: How OS X and iOS report storage capacity - Apple Support

    Understanding storage capacity in Mac OS X v10.6, OS X Lion, and OS X Mountain Lion

    In Mac OS X v10.6 and later, storage capacity is displayed as per product specifications using the decimal system (base 10). A 200 GB drive shows 200 GB capacity (for example, if you select the hard drive's icon and choose Get Info from the Finder's File menu, then look at the Capacity line). If you upgrade from an earlier version of OS X, your drive may show more capacity than it did in the earlier OS X version.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 15, 2016 6:24 PM in response to markfromlandolakes
    Level 9 (59,146 points)
    iPhone
    Aug 15, 2016 6:24 PM in response to markfromlandolakes

    Yes, roaminggnome provided that link in September of 2014 in the first answer in this thread.

  • by markfromlandolakes,

    markfromlandolakes markfromlandolakes Aug 15, 2016 9:06 PM in response to Meg St._Clair
    Level 1 (9 points)
    iBooks
    Aug 15, 2016 9:06 PM in response to Meg St._Clair

    Yes, I realized that, but since he contradicted what it said by saying "Same reason almost all computers and other devices with storage do this." I felt it needed to be pasted directly into my post.

     

    Certainly it is not true for all Macintosh Computers since 2011 and especially since this is an Apple website he should not have said it. He should have said all Microsoft Windows computers and since I know nothing about Microsoft Windows I certainly couldn't even make that claim.

     

    If iOS used 1 KiloByte = 1000 byte units like MacOS, and the capacity on the device reflected what the box said like my MacBook, this thread wouldn't even exist.

  • by Michael Black,

    Michael Black Michael Black Aug 16, 2016 6:06 AM in response to markfromlandolakes
    Level 7 (24,738 points)
    Aug 16, 2016 6:06 AM in response to markfromlandolakes

    Every single binary computer and operating system (iOS, OS X, Linux, Windows, Android, etc) all actually use the convention of 1Kilobyte = 1024 Bytes since they actually compute everything from an effective transistor state of ON or OFF.

     

    Any one with basic math skills can convert from base 2 to base 10. OS X reports capacity in base 10 but it does not use capacity in base 10. It could be coded to report capacity in base 7 if someone wanted it to.

     

    Regardless how capacity gets reported by a piece of software to the end user, all binary computers read and write binary data, and thus work in RAM and storage in base 2 units of capacity.  Thus in a binary system a Gigabyte is always 2^30 bytes, no matter how some piece of code converts and reports that.

  • by markfromlandolakes,

    markfromlandolakes markfromlandolakes Aug 16, 2016 10:20 AM in response to Michael Black
    Level 1 (9 points)
    iBooks
    Aug 16, 2016 10:20 AM in response to Michael Black

    The question was not about Circuit design, or assembler language or why 0x40000000 = 1073741824 or why octal is used with permissions.

    99.99% of iPhone users do not care to know their binary. In todays age most programmers don't ever need to think in those terms. In MacOS's GUI "Aqua" (Since 10.6) when a GB is being referred to the definition is 1 GB = 1,000,000,000 Bytes and the stated capacity in "Aqua" always matches the drives capacity stated on the outside of the box. This also applies to a Terminal login. diskutil info "/volumes/Macintosh HD" reports "Total Size: 750.0 GB (750046937088 Bytes)"

    BTW 750046937088/1073741824 = 698.5 not 750.

     

    The reason the capacity listed for a 128 GB iPhone is stated as 113.99 GB is the programmers don't care enough to make it look right to the average user.

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