mkalina97

Q: YouTube crashes

I have a brand new Mac Book Pro retina 2015. Youtube video freeze, sound goes on, and then the video fast-forwards.  Or should I contact apple care?

 

<Edited by Host>

MacBook Pro with Retina display, null

Posted on Aug 16, 2016 7:51 PM

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Q: YouTube crashes

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  • by LucoBrasi,Apple recommended

    LucoBrasi LucoBrasi Aug 16, 2016 1:50 AM in response to mkalina97
    Level 3 (619 points)
    Aug 16, 2016 1:50 AM in response to mkalina97

    If you have problems opening webpages, take a look at these troubleshooting techniques suggested by Apple.

    https://support.apple.com/en-us/HT204098


    Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"

    press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.


    Open Safari - Preferences - Privacy - Remove All Website Data.


    Open the Go menu with Option (Alt) key pressed - Library - locate Safari folder and move it to your desktop. Restart your Mac, open Safari and delete the folder from your desktop.


  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Aug 16, 2016 8:04 PM in response to mkalina97
    Level 10 (120,143 points)
    Apple Watch
    Aug 16, 2016 8:04 PM in response to mkalina97

    You shouldn't need to call Apple.

     

     

    Most YouTube content requires Flash.

     

    Open System Preferences > Flash Player then select the Advanced tab then click Delete under Browsing Data and Settings.

     

    Quit then relaunch Safari and try a YouTube video.

     

     

    If that doesn't help, even though your Mac is brand new there may be an OS X update available so open the App Store then select Updates from the menu.

    The App Store icon should be in your Dock. App Store icon ASC.jpeg

     

    Go ahead and install any available updates then restart your Mac and try YouTube.