krampi

Q: Mac crashes often after using and removing Creative Suite and Cinema 4D, but don't know why.

Hello everybody,

 

Last week I tested Adobe's Creative Suite and Cinema 4D. Was fine, but the more I used Cinema 4D, the more my iMac (21.5", 8GB RAM, 2011) began to crash. So I removed two days ago. Situation was improving. Then I used After Effects ONLY and it crashed. I removed the whole CC. It crashed after, so I don't know why. Sometimes it happens that I have to plug out the power cord and plug it in before I can use the crashed Mac again. The Mac itself isn't hot.

 

How does it crash? It just turned black, like you turned it off, and tries to turn on again. There's no report I could get to understand what happened.

 

Does anybody have similar experiences or knows how to solve it?

iMac (21.5-inch Mid 2011)

Posted on Aug 16, 2016 6:52 AM

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Q: Mac crashes often after using and removing Creative Suite and Cinema 4D, but don't know why.

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 16, 2016 7:18 AM in response to krampi
    Level 5 (7,486 points)
    Mac OS X
    Aug 16, 2016 7:18 AM in response to krampi

    It may help us if you post an etrecheck report to get an idea of what is on your system. If you would like please post in this thread and the volunteers here can offer suggestions from the information this provides. Etrececk was developed by a frequent contributor to these forms as a tool to provide system information that may or may not be readily known the user but is sometimes invaluable to seeing the potential causes of common issues

    www.etrecheck.com

     

     

    Secondly: Before removing Cloud you should first backup your computer in the event you run into any issues.

    Use Time Machine to back up or restore your Mac - Apple Support

     

    The past two Creative Clouds uninstalls I performed (or was told to by Adobe because they could not rectify an issue on a clean install) required me to download the uninstall tool from their site as the one bundled in the application is not stable. the download tool is also partially flawed and does not entirely remove components of the suite and leaves residual services running.

    Open your activity monitor (Finder: Go>Utilities>activity Monitor) and terminate these services before uninstalling.

    Screen Shot 2016-08-16 at 9.59.23 AM.pngScreen Shot 2016-08-16 at 10.11.24 AM.png

    there are files in your users folder that also need to be removed

    Adobe Creative Cloud folder

    and ~Library/Application Support/Adobe

    from the finder go to GO>Library (you need to hold down option to make it appear)

    go to Application Support

    delete the folder "Adobe"

    or call adobe, get put on hold, get a level 1 tech who puts you on hold to look it up on the web and comes back in 10 minutes to tell you he's going to put you on hold and call a tech who will do this for you after having you install software so they can remote in and discover you are on a mac and they get confused.

  • by MichelPM,

    MichelPM MichelPM Aug 16, 2016 7:31 AM in response to krampi
    Level 6 (13,769 points)
    iPad
    Aug 16, 2016 7:31 AM in response to krampi

    Without seeing an Etrecheck report, if you are running the newer OS X versions, most newer versions operate on up to 8 GBs of RAM, now.

    Your iMac may just be RAM deficient.

    You do not have enough RAM resources for both OS X and resource intense apps like Adobe CS and to run Cimema 4D.

    Your year and model iMac can take up to a total of 32 GBs of RAM.

    I would advise purchasing and installing, at the very least, another 8 GBs of for a total of 16 GBs.

    I would reccommend installing even more RAM, if finances allow.

    Correct and reliable Mac RAM can ONLY be purchased from online Mac RAM sources Crucial memory (crucial.com) or OWC (macsales.com).

     

    Good Luck!