mmmbop66

Level 1 (4 points)

iPod

Q: ipod 5th gen frozen

Hi Ipod 5th gen screen frozen with itunes logo and white cable on the screen ,any help appreciated

Posted on Aug 16, 2016 7:48 AM

I have this question too

Q: ipod 5th gen frozen

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by lllaass,Helpful

lllaass Aug 16, 2016 10:50 AM in response to mmmbop66
Level 10 (188,838 points)

Desktops

Aug 16, 2016 10:50 AM in response to mmmbop66

What happens when you
Connect the iPod to your computer and restore via iTunes
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support
If necessary:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
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by mmmbop66,

mmmbop66 Aug 16, 2016 10:53 AM in response to lllaass
Level 1 (4 points)

iPod

Aug 16, 2016 10:53 AM in response to lllaass

thankyou for reply,it says device not found, ipod can't be updated,need to restore to factory settings, will I lose everything if I do that? don't think I have backed ipod up or know how to do it,or if I can now ipod frozen :-0
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by lllaass,

lllaass Aug 16, 2016 12:29 PM in response to mmmbop66
Level 10 (188,838 points)

Desktops

Aug 16, 2016 12:29 PM in response to mmmbop66

You asked:
,need to restore to factory settings, will I lose everything if I do that?

Yes, you have to restore to factory settings/new iPod. Your iPod is erased now.
If no backup then there is no backup.

You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
https://support.apple.com/en-us/HT201272
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