Colei_bear

Q: New Watch Wont Update

So I just brought a new apple watch. During my pairing set up it tells me I need to update to the latest software 2.2.2 but my phone will not go any further than Estimated Time Remaining. I even left that like it over night. Because it is a new watch I can't go into the settings because it hasn't been set up yet. I have reset my phone, my watch and my network setting numerous times. Please help!

Apple Watch, iOS 9.3.4

Posted on Aug 16, 2016 1:53 PM

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Q: New Watch Wont Update

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 16, 2016 2:01 PM in response to Colei_bear
    Level 10 (120,054 points)
    Apple Watch
    Aug 16, 2016 2:01 PM in response to Colei_bear

    Restart your iPhone.

     

    1. Press and hold the Sleep/Wake button until the red slider appears.
    2. Drag the slider to turn your device completely off.
    3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

     

    Then try again >  Set up your Apple Watch - Apple Support

  • by Colei_bear,

    Colei_bear Colei_bear Aug 16, 2016 2:03 PM in response to Carolyn Samit
    Level 1 (8 points)
    Apple Watch
    Aug 16, 2016 2:03 PM in response to Carolyn Samit

    I have restarted it at least 10x now and it hasn't fixed the problem.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 16, 2016 2:09 PM in response to Colei_bear
    Level 10 (120,054 points)
    Apple Watch
    Aug 16, 2016 2:09 PM in response to Colei_bear

    Before you begin

    • To pair your Apple Watch, you need an iPhone 5 or later and the latest version of iOS.
    • On your iPhone, go to Settings > Bluetooth and make sure Bluetooth is on.
    • Make sure your iPhone is connected to Wi-Fi or a cellular network.
    • Turn on your Apple Watch by pressing and holding the side button next to the Digital Crown until you see the Apple logo.
    • Make sure both devices are charged and keep them close together as you pair and sync them.

     

    If you already paired your Apple Watch but want to use it with a different iPhone, you can transfer your Apple Watch and its content to your new iPhone.

    Open the Watch app on your iPhone.

    Then tap a language on your Apple Watch. To scroll through the list, rotate the Digital Crown or swipe the screen.

    Pair your devices.

    Tap Start Pairing on your Apple Watch and again on your iPhone. A pairing animation should appear on your Apple Watch.

    Hold your iPhone over the pairing animation on your Apple Watch.

    Center the watch face in the onscreen viewfinder on your iPhone until a message says Your Apple Watch is Paired.

    If you don’t see the pairing animation or if your iPhone doesn't read it, you can pair your devices manually.

    Set up and pick a wrist.

    On your iPhone, tap Set Up as New Apple Watch. If you’ve set up before, you can tap Restore from Backup and follow the onscreen steps. Then tap Left or Right on your iPhone to pick a wrist. Read the Terms and Conditions and tap Agree to continue.

    Enter your Apple ID password.

    You need to sign in with your Apple ID password to enjoy features like Digital Touch, Apple Pay, and Handoff. If Find My iPhone isn't set up on your iPhone, you'll also be asked to turn on Activation Lock.

    Review your settings.

    Your iPhone settings for Diagnostics and Usage, Location Services, and Siri will transfer to your Apple Watch, and the other way around. So if you change the settings of these services, those changes will apply to both of your devices.

    Make a Passcode.

    On your iPhone, choose whether to make a passcode for your Apple Watch. You need a Passcode for features like Apple Pay. You might be asked to add a card, so you can start using Apple Pay.

    If you tap Create a Passcode or Add a Long Passcode on your iPhone, you can make a personal code using your Apple Watch. Then decide whether your Apple Watch will unlock with your iPhone.

    Sync your apps.

    Tap Install All to sync iPhone apps that work with your Apple Watch. Only apps that are compatible with your Apple Watch will sync. Tap Choose Later to sync only basic information like Mail, Contacts, and Messages.

    Your iPhone and Apple Watch will begin to sync. The length of this process varies depending on the amount of data you're syncing. Keep your devices close together until you hear a chime and feel a gentle tap from your Apple Watch.

    If you don't see the pairing animation

    If you don't see the pairing animation or your iPhone can't read it, you can manually pair using the steps below:

    1. Put on your Apple Watch, choose a language, and tap Start Pairing on both devices.
    2. Tap Pair Apple Watch Manually on your iPhone.
    3. Tap Info icon on your Apple Watch. Your device's name should appear on the watch face.
    4. On your iPhone, tap the 5-digit name that matches the one you see on your Apple Watch.
    5. A six-digit code will appear on your Apple Watch. Enter that code on your iPhone to pair the two devices. Then continue the steps to set up.

    If your watch is already paired, but isn't connected to your iPhone, use these steps instead:

     

     

     

    Last Modified: Jun 6, 2016

  • by Colei_bear,

    Colei_bear Colei_bear Aug 16, 2016 2:33 PM in response to Carolyn Samit
    Level 1 (8 points)
    Apple Watch
    Aug 16, 2016 2:33 PM in response to Carolyn Samit

    I get to the animation part then it tell me if I need to update to the latest software to continue. IMG_0530.jpg

     

    I choose download and install

     

    IMG_0533.jpg

     

    I accept the term and put in my pin number

     

    Then it gets stuck here

     

    IMG_0534.jpg

     

    It will not give me a time remaining and I have left it like this for 10 hours. I have reset everything heaps of times including unpairing and repairing.  My phone is running the latest OS. It is a 6s.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 16, 2016 2:42 PM in response to Colei_bear
    Level 10 (120,054 points)
    Apple Watch
    Aug 16, 2016 2:42 PM in response to Colei_bear

    Since you have already tried numerous troubleshooting steps, Make an appointment at an Apple Genius Bar.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 16, 2016 4:47 PM in response to Colei_bear
    Level 7 (30,168 points)
    Apple Watch
    Aug 16, 2016 4:47 PM in response to Colei_bear

    Hi

     

    If you have followed the pairing and on-screen software update instructions (including checking that your iPhone is connected to the internet via Wi-Fi and placing your watch close to your iPhone, with your watch connected to power and with at least a 50% initial charge level), then I suggest that you contact Apple Support for assistance.

     

    Upon purchasing a new watch, you benefit from 90 days of complimentary telephone-based technical support cover:

     

     

    Should you need your serial number when accessing support, it is on the back of your watch.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 16, 2016 4:59 PM in response to Colei_bear
    Level 7 (30,168 points)
    Apple Watch
    Aug 16, 2016 4:59 PM in response to Colei_bear

    Whilst I appreciate that you have already tried restarting your devices a number of times, it may help - before contacting Apple - to try once more with the addition of closing all open apps on your iPhone: